About the position
Introduction
To provide first-class customer service in timely, friendly and knowledgeable manner via face-to-face interaction. Acts as a liaison to customers who are looking to purchase an item. Demonstrates product knowledge for the benefits of purchasers.
Duties & Responsibilities
Sales
Actively seek and engage customer prospects in the store to maximise sales potential.
Provide assistance and information on product features to meet sales target.
Adhere and achieve department's sales targets on a monthly, bi-annual and annual basis.
Identify sales opportunities and prepare sales action plans and schedules to meet specific targets.
Customer Service
Work with customers to determine their needs; recommend the right product and help customers find products that fits needs and desires.
Liaise with customers and provide management with feedback on customer needs, problems, interests, competitive activities and any potential for new products/services to ensure customer's needs are satisfactorily met.
Collaborate with co-workers to ensure proper customer service is delivered.
Identify and expedite the resolution of customer concerns to maximise satisfaction.
Product Knowledge
Develop product knowledge and remain knowledgeable on current and new product offering in order to demonstrate the functions to potential customers.
Assist in ensuring that the product presentation area is clean and organised to make the products attractive to customers.
Administration
Prepare paperwork to activate and maintain contract services.
Analyse sales reports and interpret information to assist in putting together sales action plans.
Leading Self
Demonstrates self-control and recognizes own pressure points and uses this to guide positive thinking and actions.
Effectively organises and prioritises daily workload; volunteer to undertake additional related activities to ultimately deliver on the department's goals.
Get message across in ways that have the desired effect; demonstrate appropriate levels of confidence and professionalism when interacting with peers and managers.
Focus on the development of skills for day-to-day work in self; share information and know-how with others; listen to feedback and constructive criticism and learn from it; volunteer to undertake tasks that stretch abilities.
Desired Experience & Qualification
Matric (Grade 12)
Minimum of 2 - 3 years' sales experience
The incumbent may also be expected to perform other duties as assigned from time to time.
This position will require transferability between stores.
Preference will be given to applicants in similar positions.
Competencies
Numerical Reasoning
Stress handling and Resilience
Building Relationships
Persuasiveness
Problem solving
Customer Service Orientation
Teamwork
Building the Brand
Influence
