About the position
Job Purpose:
The Sales Assistant (Internal Sales) will play a key role in supporting the sales function by managing customer interactions, maintaining accurate sales and customer records, preparing quotations, processing orders, and assisting with logistics and export coordination. This role focuses on driving sales efficiency, service excellence, and long-term client relationships.
Key Responsibilities:
- Provide full internal sales support to the sales team.
- Handle customer enquiries via phone, email, and other communication channels.
- Qualify leads and research prospective clients to convert enquiries into sales opportunities.
- Proactively contact potential clients through cold calling, email campaigns, and follow-ups.
- Present the company and its product range to new and existing clients.
- Identify customer needs and recommend suitable products and solutions.
- Prepare accurate quotations and follow through to order confirmation.
- Process sales orders and ensure all documentation is correctly captured and maintained.
- Maintain and update the order book, CRM, and customer records.
- Coordinate with procurement, logistics, and production teams to ensure timely delivery of orders.
- Assist with arranging transport, deliveries, and export documentation, ensuring goods are delivered and received in good order.
- Build and maintain strong, long-term relationships with clients.
- Proactively identify and support new business opportunities within the market.
Qualifications & Experience:
- Proven experience in an Internal Sales or Sales Support role.
- Experience dealing with customers and exports across African countries is highly advantageous.
- Exposure to manufacturing environments and inventory-based businesses will be beneficial.
- Previous experience within the Mining, Geological, or Exploration Drilling industry is an advantage.
- Experience in procurement and/or logistics will be beneficial.
- Proficiency in Pastel and Microsoft Office (Excel, Word, Outlook) is advantageous.
Skills & Competencies:
- Self-motivated, proactive, and results driven.
- Strong interpersonal, communication, and customer service skills.
- Confident telephone manner with the ability to engage new prospects.
- Strong administrative and organisational skills with attention to detail.
- Ability to research, source, and develop new client opportunities.
- Ability to manage multiple tasks, priorities, and deadlines effectively.
- Strong problem-solving skills and a solutions-oriented mindset.
***Salary - R20,000.00 - R23,500.00 (Negotiable, based on skills, experience and in relation to current package)
Desired Skills:
About The Employer:
Employer Overview:
Our client is a well-established manufacturer serving the Geological, Mining, and Exploration Drilling industry. The business supplies specialised products across South Africa and the broader African continent, with growing exposure to global markets.
