About the position
Job Purpose:
As our client continue to grow, they are looking for a dynamic, highly driven, and focused person who thrives in Sales and can demonstrate their ability in achieving KPI’s. Sales is the first part of the customer journey with Imagine Cruising; therefore, the company is looking for an individual who has the passion and skill to provide excellent service to the company’s potential customers and be a proud cruising expert.
Accountabilities
- To service Inbound Sales Calls and convert from Enquiry to Booking
- Provide excellent customer service, understanding the customer’s needs, building rapport, and bringing to life bucket list holidays
- Follow a proven Sales structure and consistently hit KPI’s in conversion rate, margins, data capture and call handling.
- Making accurate cost calculations, providing customers with quotations quickly and efficiently
- Produce accurate administration work to complete the booking process.
- Follow the call centre compliance guidelines that include adhering to the GDPR and Data protection policies.
- Work proactively as part of a small team within a large department of Sales Advisors, bringing positive energy and drive to a fast-moving environment
Preferred previous experience and skills -
- Proven Sales experience.
- Inbound Call centre Experience
- Travel experience
- Strong Mathematics skills
- Strong Computer Literacy
- Strong English communication Skills (The company are dealing with British clientele)
Qualifications/ skills/ experience / knowledge
- Highly motivated individual who is results orientated, driven to accomplish goals and has a high degree of self-motivation
- Ability to establish rapport with customers and build relationships
- Positive mindset to add to an upbeat and happy working environment
- Can be flexible in approach and able to work evening shifts and weekends
- Good working knowledge of Excel, Word, Outlook and can juggle using different systems
- Travel industry experience would be beneficial but not essential. Full training will be given to the successful candidate
- Must have experience in a Sales environment, call centre ideally but not essential
Job Purpose:
As our client continue to grow, they are looking for a dynamic, highly driven, and focused person who thrives in Sales and can demonstrate their ability in achieving KPI’s. Sales is the first part of the customer journey with Imagine Cruising; therefore, the company is looking for an individual who has the passion and skill to provide excellent service to the company’s potential customers and be a proud cruising expert.
Accountabilities
- To service Inbound Sales Calls and convert from Enquiry to Booking
- Provide excellent customer service, understanding the customer’s needs, building rapport, and bringing to life bucket list holidays
- Follow a proven Sales structure and consistently hit KPI’s in conversion rate, margins, data capture and call handling.
- Making accurate cost calculations, providing customers with quotations quickly and efficiently
- Produce accurate administration work to complete the booking process.
- Follow the call centre compliance guidelines that include adhering to the GDPR and Data protection policies.
- Work proactively as part of a small team within a large department of Sales Advisors, bringing positive energy and drive to a fast-moving environment
Preferred previous experience and skills -
- Proven Sales experience.
- Inbound Call centre Experience
- Travel experience
- Strong Mathematics skills
- Strong Computer Literacy
- Strong English communication Skills (The company are dealing with British clientele)
Qualifications/ skills/ experience / knowledge
- Highly motivated individual who is results orientated, driven to accomplish goals and has a high degree of self-motivation
- Ability to establish rapport with customers and build relationships
- Positive mindset to add to an upbeat and happy working environment
- Can be flexible in approach and able to work evening shifts and weekends
- Good working knowledge of Excel, Word, Outlook and can juggle using different systems
- Travel industry experience would be beneficial but not essential. Full training will be given to the successful candidate
- Must have experience in a Sales environment, call centre ideally but not essential
Desired Skills:
- Sales environment
- call centre ideally
- Travel experience
- Inbound Call centre Experience
- Strong Mathematics skills
- Strong English communication
