Sales Administrator

About the position

A well-established company on the East Rand is looking for a Sales Administrator to join their team!
Requirements:

• Matric of equivalent qualification
• 2 years’ experience in a Sales Administrator or similar role
• Experience with fiber advantageous

Duties:

• FTTH / FTTB Application Processing

• FTTH / FTTB Applications
• Manage the "Unassigned" queue on the ticketing system
• Assign incoming sales to the appropriate sales representative
• Ensure all required documents are collected
• Perform credit vetting
• Prepare the application, supporting documents and Credit Report for approval
• After approval, create the customer profile in Sage
• Generate a new orders to begin installation

2. Regrades

• FTTH / FTTB Regrades:
• Assist customers with upgrades or downgrades via phone, website, or ticketing system
• Provide the customer with the necessary link to choose a package
• Save the completed form
• Update the package in the network management system
• Confirm with the customer that their package change is complete
• Record the change in the Google Sheets upgrade/downgrade log
• Close the ticket in the system
• Receive completed quotes from FTTB sales reps
• Update the package in the network management system
• Update the ticketing system
• Assign the ticket to the Accounts Department for further processing

3. Cancellations

• Assist customers with cancellations via phone, website, ticketing system, or referrals from other departments
• Send cancellation forms (FTTH) or PDFs (FTTB) to customers
• Once the cancellation request is received, update the network system with the cancellation date
• Save cancellation requests
• Create tickets for router collection
• Send cancellation confirmation emails to customers
• Update the cancellation report in Google Sheets
• Close the cancellation ticket in the system

4. Retentions

• Help retain clients by addressing their cancellation reasons and finding resolutions
• Update Google Sheets with retention details

5. Customer Queries

• Update client information upon request
• Send invoices and statements to customers

6. General Responsibilities

• Assist the outbound sales team with administrative tasks
• Ensure all tickets are attended to in the ticketing system
• Help the internal sales team with incoming calls
• Collaborate with the Client On-Boarding Department to ensure timely activation of FTTH clients
• Conduct after-sales satisfaction surveys
• Assist the Sales Manager with daily and monthly reports on new clients, renewals, regrades, retentions, cancellations and queries
• Help the Systems Analyst with network management software issues
• Support the Finance Department with failed collections and client banking details updates
• Order office supplies
• Keep filing systems up to date and store new contracts on the T-Drive
• Ensure the storeroom is tidy and secure
• Provide reception support when needed

Desired Skills:

• sales administration
• administration
• sales
• technical

Employer & Job Benefits:

• plus medical aid and pension fund