IT Sales Administrator
The Sales Administrator acts as the first point of contact with the customer, portraying a professionalism and confidence that delivers the ultimate in customer relationships and support the Account Managers.
The Company: one of a few qualified and highly specialized distributors and of the top international Broadband, Wireless, Networking and VoIP brands and is continually expanding on product offerings with a strong reputation and proven track record in the ICT industry and trusted by leading ISPs and network operators across Southern Africa.
The Position: We're looking for an IT Sales Administrator to be based permanently in Centurion. The pay range on offer is R16 500.00 to R20 000.00 CtC Package Per Month.
How to Apply:
For your application to be considered, please email your profile to [Email Address Removed] - only candidates with suitable IT Sales Admin experience will be contacted.
Requirements:
- Must be proficient with English and Afrikaans
- Completed Matric
- Completed Qualification in Sales & Marketing
- Own reliable transport with a valid drivers license
- South African with a valid South African ID
- Experience in sales and sales administration - 3 years
- Experience in IT /Networking/Internet Industry beneficial
- Professional and confident in conduct and communication
- Telephone and email etiquette and manners
- Client-driven
- Attention to detail/thorough
- Time management and prioritisation
- Pro-active
- Good listener
- Analytical person
- Enthusiastic/willing to learn new things
- Be respectful and honest
- Possess cultural and political awareness and sensitivity
- Be flexible
- Demonstrate sound work ethics
- People Skills
- Well Organized
- Self-Starter (Does not need full time supervision)
- Clear Criminal Record - essential
- Clear ITC - essential
Responsibilities:
- Order processing
- Effectively and timeously deal with telephone and email request for quotations
- Ensure all quotations are followed up as and when necessary
- Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits
- Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary
- Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order
- Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed
- Facilitate and oversee the credit note process
- Determine and communicate customer back orders for items included on incoming orders/shipments
- Timeously process and send out monthly recuring invoices for applicable services and/or customers
- Sales enquiries
- Respond to email and telephonic enquiries within stipulated periods
- Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers
- Ensure that the Sales Orders is complete and up to date on Acumatica.
- Ensure that the Credit Note are load and completed
- Ensure that the Quotation are followed up and completed on Acumatica
- Contact and build relationships with new customers
- Maintain and agreed level of pr-active telephone contact with both existing and new customers
- Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion
- Customer Satisfaction Survey score of a least 4.5
- Maximize sales by continually up selling and promoting promotions on all sales calls and emails
- Achieve team and individual sales targets as set by Management Team within the agreed time scale
- Meet and exceed the agreed specific performance objectives
Why Should You Apply?
- Super fast / always on internet connectivity
- Can take any network to the next level and save money
- Great Team
- Great Management
- Be recognized for hard work
Work references, criminal checks and qualification checks will be done on the successful candidate.
We will reply on applications that get shortlisted only. Therefore, please deem your application as unsuccessful if you have not received feedback after 7 days.
