About the position
ENVIRONMENT:
An innovative, end-to-end cybersecurity firm based in Cape Town is seeking a Sales Administrator to provide essential support within the organization. This role is central to maintaining smooth sales operations, ensuring accurate quotations, managing timely contract renewals, and facilitating effective coordination between clients, vendors, and internal teams. The position supports the broader sales function while collaborating closely with technicians, finance, and directors to uphold operational efficiency and maintain partner compliance.
DUTIES:
Sales & Quoting
- Prepare and issue accurate quotes for hardware, software, licensing, and managed services
- Liaise with vendors and distributors to obtain competitive pricing and product availability
- Track quote approvals, revisions, and follow-ups with clients
- Maintain pricing consistency and margin guidelines
Contract & Renewal Management
- Monitor and manage contract renewals for clients (software, licensing, support agreements)
- Proactively notify clients and internal teams of upcoming renewals
- Ensure contracts are updated, renewed, or adjusted in line with client requirements
- Maintain accurate records of agreements and renewal dates
Vendor & Partner Management
- Work with vendors and distributors to secure optimal pricing and deal registrations
- Assist with partner program renewals (e.g. HP Platinum Partner or similar)
- Track and maintain partner compliance requirements, certifications, and targets
- Coordinate documentation and submissions required for partner status renewals
Internal Collaboration
- Work closely with technical teams to confirm specifications, compatibility, and delivery timelines
- Liaise with finance to ensure correct invoicing, cost alignment, and contract accuracy
- Support directors with sales reporting, partner metrics, and renewal tracking
- Act as a central coordination point between sales, technical, and finance teams
Administration & Reporting
- Maintain CRM and sales documentation accurately
- Track sales activity, renewals, and vendor pricing updates
- Assist with sales and partner performance reporting
- Ensure all sales documentation is complete and compliant with internal processes
REQUIREMENTS:
Required Skills & Experience
- Previous experience in a sales administration, sales support, or account support role
- Experience within an IT, MSP, or technology environment (preferred)
- Strong understanding of IT hardware, software licensing, and vendor ecosystems
- Excellent organisational and time management skills
- High attention to detail and accuracy
- Strong communication skills (written and verbal)
- Ability to manage multiple priorities and deadlines
- Comfortable working with CRM systems, quoting tools, and Microsoft Office
Desirable Skills
- Experience working with IT vendors and distributors
- Knowledge of partner programs (HP, Microsoft, Dell, etc.)
- Basic understanding of managed services and licensing models
- Experience supporting renewals and contract management
ATTRIBUTES:
- Proactive and solution-focused
- Strong relationship-building skills
- Reliable and accountable
- Able to work independently and as part of a team
- Comfortable working across technical and non-technical stakeholders
Desired Skills:
- Sales Support
- SAP Customer Relationship Management (CRM)
- Technical Sales
About The Employer:
An innovative, end-to-end cybersecurity firm based in Cape Town
