About the position
Introduction
Job Overview:
As a Sales Administrator, you will support the sales team in achieving business goals, maintaining client relationships, and ensuring smooth administrative operations within the sales department. You will play a crucial role in coordinating sales activities, processing bookings, preparing sales reports, and providing exceptional customer service.
Description
Key Responsibilities:
- Sales Support:
- Assist the sales team in managing leads, follow-ups, and customer inquiries.
- Prepare and distribute quotes, proposals, and contracts for potential clients.
- Maintain and update the client database with relevant sales information.
- Ensure the timely processing of sales orders and bookings, including reservations and confirmations.
- Coordinate with other departments (e.g., reservations, front office) to ensure smooth guest experiences.
- Administrative Tasks:
- Schedule meetings and appointments for the sales team.
- Manage sales-related documentation, filing, and data entry.
- Prepare and maintain weekly/monthly sales reports, tracking performance and goals.
- Monitor and manage inventory for sales materials, brochures, and promotional items.
- Coordinate event details, including group bookings, conference setups, and special requests.
- Customer Relationship Management:
- Provide exceptional service to both new and existing clients.
- Respond to client queries in a timely manner via email, phone, or in person.
- Track and maintain feedback from clients to ensure satisfaction and potential for repeat business.
- Marketing Support:
- Assist with promotional campaigns, including digital marketing and print materials.
- Help coordinate trade shows, conferences, and client events.
- Update the website and other marketing platforms with the latest information about the property.
- Coordination:
- Work closely with the Sales Manager to monitor the progress of sales targets and provide necessary support.
- Handle inquiries related to bookings, cancellations, and amendments in a professional manner.
- Provide support in coordinating special requests for VIP clients and groups.
Minimum Requirements
Key Requirements:
- Education:
- High School Diploma or equivalent (a degree in hospitality, business, or marketing is a plus).
- Experience:
- Previous experience in a sales administration or similar role, preferably in the hospitality industry.
- Familiarity with hotel management systems (e.g., Opera, Protel) and Microsoft Office Suite.
- Knowledge of customer relationship management (CRM) systems.
- Skills & Competencies:
- Excellent organizational skills with attention to detail.
- Strong communication skills, both written and verbal.
- Ability to multitask and prioritize effectively.
- High level of customer service orientation.
- Proactive, with the ability to work independently and in a team.
- Strong problem-solving abilities.
Desired Skills:
- Sales
- Administrator
- Opera
- Hotel
