About the position
Are you a natural organiser with a sharp eye for detail and a passion for leading high-performing administrative teams?
We’re seeking an Administrative Supervisor who can take charge of the full sales order workflow, drive operational efficiency, and ensure exceptional customer service across the business.
This role is ideal for someone who thrives in a busy environment, keeps calm under pressure, and knows how to bring out the best in their team.
If you’re a strong administrator who leads with purpose and delivers with precision, we’d love to hear from you. Send your CV to [Email Address Removed] with the subject line: Administrative Supervisor Application.
What You’ll Be Doing
As the Administrative Supervisor, you will oversee and coordinate all administrative functions that support sales, customer service, and order processing. Your day-to-day responsibilities will include:
Sales Order Management
- Oversee the full process from order capture to invoicing and dispatch
- Manage key accounts end-to-end
- Ensure accurate data entry, pricing, credit limit checks, and compliance
- Allocate workloads to meet deadlines and delivery expectations
Team Leadership
- Supervise and mentor the admin team
- Allocate daily tasks and monitor productivity
- Conduct training, evaluations, and team meetings
- Manage leave, attendance, and peak-period workflow planning
Customer Communication & Support
- Serve as the go-to escalation point for customer queries and urgent orders
- Resolve discrepancies, delivery issues, and account concerns
- Ensure communication is professional, timely, and solution-driven
Operational Coordination
- Work closely with warehouse, logistics, sales, and finance teams
- Coordinate dispatch schedules and prioritise urgent orders
Reporting & Administration
- Compile management reports and monitor team performance
- Maintain documentation, improve processes, and implement workflow enhancements
Minimum Requirements
- Matric / Grade 12
- Certificate or Diploma in Business Administration, Sales, or related field (advantageous)
- 3–5 years’ experience in sales administration / order processing
- Minimum 2 years’ supervisory experience in an admin or internal sales environment
? Skills & Competencies
- Strong understanding of sales order cycles and stock management
- Excellent communication and customer service ability
- Proficient in MS Office and ERP/CRM systems
- Highly organised with strong planning and multitasking skills
- High accuracy and attention to detail
- Confident leader with the ability to motivate and develop teams
- Strong problem-solving and decision-making skills
Personal Attributes
- Professional with confident communication
- Calm under pressure, able to handle fast-paced environments
- Hands-on leadership approach
- High integrity, reliability, and accountability
- Proactive and solutions-oriented mindset
Desired Skills:
- Administration
- Client Liaison
- Key Accounts Management
- Order Processing
- Sales
- Supervising
