About the position
Sales Account Manager
Drive Growth Through Strategic Distributor Relationships Based in Johannesburg
Location: Johannesburg
Requirments:
- Minimum 3-5 years' experience in B2B sales or account management, preferably in a technical or industrial environment
- Strong understanding of customer service, quoting, and order management
- Proficient in MS Office Suite, MS Outlook, and digital communication tools (LinkedIn, WhatsApp for Business)
- Self-motivated, results-driven, and highly organized with excellent planning skills
- Technically competent with a confident, approachable, and professional demeanor
- Strong interpersonal and communication skills, both verbal and written
- Comfortable working both independently and as part of a team
- Flexible, open-minded, and eager to learn in a dynamic, growing environment
- Able to travel locally for regular client visits (approximately 20 visits per month
Key Responsibilities
- Conduct a minimum of 20 monthly visits to the top 30 active distributor accounts, incorporating product and concept training or new business development discussions; maintain detailed visit reports.
- Manage daily client interactions, including queries, quoting, order processing, and general support services.
- Actively target and schedule meetings with new potential distributor accounts and large end-user clients within the assigned territory and industries.
- Introduce relevant product solutions to new and existing accounts through proactive market engagement.
- Prepare accurate quotations that include pricing, availability, and delivery timelines, adhering to internal procedures.
- Support marketing efforts, including participation in exhibitions, both independently and alongside distributors.
- Maintain stock awareness, adhering to the First In, First Out (FIFO) principle where applicable.
- Generate and amend customer orders and related documentation, including acknowledgments and forecasts.
- Provide continuous customer updates, issue alerts, and transparent communication regarding potential delays or conflicts.
- Record and respond to customer complaints, ensuring full documentation and follow-up actions (e.g., credit notes, corrective steps).
- Attend regular sales meetings and contribute to monthly and quarterly reporting, including budget, pipeline, and forecasting activities.
- Develop and maintain sales activity plans, forecasts, and area/customer records to support tactical objectives.
- Deliver professional customer presentations and manage all aspects of the technical and commercial interface.
- Maintain effective cost control through thoughtful business travel and route planning.
- Collaborate with colleagues to cover absences and ensure seamless customer service.
- Demonstrate professional communication across all channels, including phone, email, virtual calls, WhatsApp, and live chat.
- Uphold high standards of assertiveness, responsiveness, and interdepartmental collaboration.
- Ensure all actions align with health and safety policies, as well as quality and environmental procedures (ISO9001, IATF:16949, ISO14001).
Desired Skills:
- account management
- quoting
- MS Office Suite
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Sales Account Manager
Drive Growth Through Strategic Distributor Relationships Based in Johannesburg
Location: Johannesburg
