About the position
Summary of role
We are seeking an experienced SaaS Project Manager to lead the end-to-end delivery and implementation of SaaS solutions. The successful candidate will manage multiple projects, coordinate cross-functional technical and business teams, and ensure solutions are delivered on time, within scope and aligned with customer and business requirements.
Responsibilities
- Manage end-to-end SaaS implementation projects, from initiation and requirements gathering through deployment, go-live and post-implementation support.
- Develop and maintain project plans, timelines, milestones, budgets and resource requirements.
- Coordinate activities across engineering, product, operations, customer success, vendors and business stakeholders.
- Manage software configuration, system integrations, data migration, testing and deployment activities.
- Facilitate project kick-offs, status meetings, steering committees and stakeholder engagements.
- Identify and proactively manage project risks, issues, dependencies and scope changes.
- Ensure effective communication between technical teams, business stakeholders, vendors and customers.
- Manage customer onboarding and implementation activities, ensuring a positive customer experience.
- Work within Agile, Scrum, Waterfall or hybrid delivery methodologies as appropriate.
- Track project performance, KPIs, deliverables and implementation progress.
- Coordinate UAT, go-live readiness and production deployment.
- Support change management, training and user adoption initiatives.
- Ensure project documentation, governance and reporting standards are maintained.
- Conduct post-implementation reviews and identify opportunities for continuous improvement.
RequirementsRequirements
- Matric and a Bachelor's degree or relevant qualification in Information Technology, Computer Science, Business, Project Management or a related field.
- Proven experience managing technology, software or SaaS implementation projects.
- Demonstrated experience managing projects across the full software implementation lifecycle.
- Strong understanding of SaaS/cloud-based technology environments.
- Experience managing multiple projects and competing priorities simultaneously.
- Strong stakeholder, customer and vendor management experience.
- Experience working with cross-functional technical teams.
- Knowledge of Agile/Scrum and traditional project management methodologies.
- Experience using project management and collaboration tools such as Jira, Confluence, Azure DevOps, [URL Removed] MS Project or similar.
Advantageous
- PMP, PRINCE2, Scrum Master, Agile or equivalent certification.
- Experience delivering enterprise or B2B SaaS solutions.
- Exposure to APIs, system integrations, data migration and cloud technologies.
- Experience managing customer-facing software implementations.
- Experience within a fast-paced technology or SaaS environment.
Desired Skills:
- Saas
- Azure Devops
- Agile/Scrum
- Monday.Com. Waterfall
- Saas Implementation
Desired Qualification Level:
About The Employer:
