About the position
RPA Business Analyst
JOB DESCRIPTION
Process
- Attending and engaging in RPA project meetings and reviews by contributing domain-specific knowledge and experience.
- Identify candidate business processes suited to Robotic Process Automation.
- Design, model and document RPA Solution Specifications.
- Ensure that business requirements are clearly identified, prioritised and satisfied by appropriate technical and or business process solutions.
- Provide process solution support to institutionalise RPA initiatives.
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Reviewing and commenting upon business and functional requirement specifications for RPA projects and maintenance.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems.
- Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-boarding of new thinking.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Proactively identify interconnected problems, determine its impact and develop best fit alternatives, developing best practice RPA solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
Client
- Ensure customer satisfaction by adhering to quality- and timeline expectations.
- Participate in the specialist practice community and contribute positively to body of knowledge.
- Provide authoritative, specialist expertise and advice to internal stakeholders.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
People
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
JOB REQUIREMENTS
Qualifications and Experience:
- Diploma in Business Analysis or relevant bachelor’s degree.
- 4 - 6 years' experience in a business analysis or similar environment, of which 2 -3 years specialising in RPA solutions.
- Proficiency in process modelling tools.
- Proficient in writing functional specifications.
- Familiar with RPA platforms, in particular Microsoft Power Platform.
Key Skills and Competencies:
- The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
- Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way.
- The ability to take all relevant details into account to ensure that a task is completed to required standards.
- The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
- The ability to formulate new concepts based on information gathered.
- Degree to which one possesses definitive technical and or fundamental understanding of the business.
- Must be able to systematically identify, analyse and resolve existing and anticipated problems to reach optimum solutions in a timely manner.
- Ability to be considerate for self and others.
- Firm belief in the reliability, truth or ability of someone or something.
- Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.
- The quality of being upright, truthful, sincere and freedom from deceit or fraud. Guided by values, ability to demonstrate moral judgement and doing the right thing consistently.
- Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and products.
- Ability to determine trends from raw data in various aspects of work at SARS.
- Contribution to improving operational efficiencies, incl. re-evaluation of processes, policies, procedures and provision of recommendations to enhance operational efficiency.
- The knowledge and interpretation of relevant functional policies and procedures.
- Fundamentally rethinking and redesigning business processes, to obtain sustained improvements in quality, cost, service, lead time, flexibility and innovation.
- Contributions to improving the operational efficiencies within the team, including re-evaluation of processes and provision of recommendations to enhance operational efficiency.
- Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
This vacancy is open to people with disabilities.
Desired Skills:
- ability to identify patterns
- Communication skills
- problem solving skills
