About the position
Network Management Centre department invites applications for the positions of RMC Operators from qualifying and interested candidates who will be responsible for monitoring and surveillance of Sentech' network and providing first and second level of technical support.
The prospective applicant should have the following:
- A Matric or Grade 12 with technical qualification (i.e. S4/N6 Electrical Engineering Light Current Diploma or equivalent in Electrical, Electronic or Telecommunications Engineering.
- Combined with atleast one year technical and organizational experience in a broadcast and or Broadband/Telecoms NOC or Network Management environment.
- SAP Plant Maintenance module experience and or certification.
- Knowledge of Computer Network and CCNA and or CCNP) and knowledge will be an added advantage.
- Knowledge of FM, DTT and ATV, Audio formats and Video Technology.
- Knowledge of Network management systems (NMS).
- Knowledge of Sentech business and operations.
The job responsibilities include the following:
- 24 x 7 x 365 Network Monitoring and Surveillance, Network Management Centre.
- Shift Work. Providing 1st and 2nd level technical support to both internal and external customers.
- Adherence to shift handover processes at the RMC.
- Network Monitoring, analyses, troubleshooting, repairs and reporting on telecommunication systems performance and faults.
- Ensure that high network availability on all network elements and systems is maintained and escalation to line and technical support followed through.
- Report changes (through test procedures for system enhancements).
- Ability to perform advanced technical remote troubleshooting on both current and future broadcast and broadband/telecoms networks.
- Perform fault management by means of registering, dispatching, scheduling and controlling the call status and life cycle of trouble tickets.
- Provide inputs to regular reports on daily/weekly/monthly basis.
- Provide operational support to technology and technical support teams during development and test phases of services and networks.
- Perform automatic and manual content/data updates on all services running on the network platform.
- Optimally utilise monitoring systems and tools.
- Proactively identify network performance related faults, troubleshoot and escalate to relevant technical support for quick fault resolutions within MTTR's.
- Ensure network faults and incidents and changes are attended and resolved within agreed SOP turnaround times.
- Maintain sound relations with both internal and external customers, ensuring that issues are resolved timely and that effective and efficient communication and cooperation takes place.
- Adherence to department change management policy and all other company related policies (HR, IT, etc.).
- Ensure accurate utilization the NMC knowledgebase and NMC user files for resolutions (1st and 2nd level) on incident and problem management resulting from the higher-level support fault resolutions.
- Produce and generate technically sound and accurate sms network notifications, network performance, changes, commissioning, incident reports.
- Provide shift cycle open ticket reports to line and timely line escalations.
- Submit overtime, timesheets, leave, shift roster, training documentation is correctly filled and on time.
- Ensure leave requests are done and submitted a month in advance due to the shift roster management.
- Ensure that accurate daily, weekly, monthly, quarterly network performance reports are timely compiled, generated, distributed and submitted to line and senior management.
- Maintain sound relations with both internal and external customers, ensuring that issues are resolved timely and that effective and efficient communication and cooperation take place.
- Adherence to department change management policy and all other company related policies (HR, IT, etc.).
- Follow - open incidents on SAP on daily basis.
- Ensure that Risk Register is updated and feedback and escalation are made to line management.
- Maintain and control authorised access to the equipment room in accordance with the security access control policy, procedures and processes.
- Adhere to company policy (HR, IT etc.) and limit and monitor personal telephone and internet social network site visits/usage
Technical/Function competencies required:
- Excellent proven communication skills, both written and verbal.
- Good interpersonal skills.
- Good coordination skills
- In-depth knowledge and understanding of the Information and Communication Technology (ICT) environment.
- Knowledge of PAL - I , DVB - T2, DVB - S2 standards.
Sentech will give preference to suitable candidates who add to the cultural and gender diversity of the [URL Removed] you are interested and meet the required criteria as described above, please send your CV on/or before 22 July 2022.
Appointment will be done in accordance with Employment Equity Plan of the organisation. People with disabilities will be given preferences and they are encouraged to apply. Medical examinations will be undertaken before successful appointment depending on the nature of the position.
Sentech reserves the right not to appoint
Desired Skills:
- Excellent communication skill
- good Interpersonal Skills
- Good coordination skills
Desired Work Experience:
- 2 to 5 years Call Centre Operator
Desired Qualification Level:
