About the position
Our client, a leading Mining Technology Solutions company is looking to appoint a Revenue Operations Manager to join their team based in Johannesburg.
The Revenue Operations Manager (RevOps Manager) is a strategic leadership role responsible for overseeing the Revenue Operations team (Revenue Operations Analyst, Sales Operations Analyst, and Sales Enablement Analyst).
This role ensures alignment between Sales, Customer Success, and Business Services to drive predictable revenue growth, operational efficiency, and data-led decision-making.
The RevOps Manager will design, implement, and optimize processes, systems, and performance metrics that enhance the full commercial lifecycle from pipeline generation to renewal.
The position also serves as the senior point of contact for high priority customers, partnering with Technical Account Managers (TAMs) to provide commercial oversight, governance, and executive-level engagement where required.
REQUIREMENTS:
- Bachelor's degree in Business, Commerce, Engineering, or Information Systems
- Postgraduate qualification (MBA, or equivalent) preferred
- Revenue Operations or Sales Leadership certification advantageous
- Minimum 8 years in Sales Operations, Revenue Operations, or Commercial Management
- Proven experience managing multi-disciplinary teams across Sales, Marketing, and Customer Success functions
- Experience with SaaS/recurring revenue models, sales forecasting, and pipeline analytics
- Strong background in CRM administration (SalesForce) and BI tools (Power BI, Tableau, or equivalent)
- Understanding of mining technology, digital transformation, or industrial SaaS preferred
- Demonstrated experience influencing senior stakeholders and driving cross-functional alignment
Duties & Responsibilities:
Leadership and Team Management
- Lead, coach, and develop the Revenue Operations, Sales Operations, and Sales Enablement Analysts to ensure clarity, accountability, and performance.
- Define role priorities, set measurable objectives, and drive consistent delivery against departmental KPIs.
- Foster a high-performance, collaborative culture aligned with the company's Coaching and Pioneering values.
- Serve as a key interface between Sales, Technical Services, Finance, and Business Services.
Revenue Strategy and Governance
- Oversee the integrity and effectiveness of the regional revenue process, ensuring accurate forecasting, pipeline management, and reporting across all business segments.
- Partner with the Regional Sales Director to translate strategic goals into operational metrics and dashboards.
- Lead quarterly business reviews (QBRs) to assess performance, identify revenue risks, and determine corrective actions.
- Drive governance across deal structuring, pricing approvals, and contract compliance to ensure commercial discipline.
Process Optimization and Systems Management
- Own the end-to-end sales process architecture from lead creation to invoicing, ensuring alignment between systems (Salesforce, SAP, Power BI).
- Identify and eliminate bottlenecks in sales administration, forecasting, and revenue recognition.
- Evaluate and deploy automation, AI, and analytics tools to improve forecasting accuracy and operational visibility.
- Ensure all CRM data is accurate, standardized, and reportable for leadership insights and audit readiness.
Data, Analytics, and Insights
- Develop and maintain executive dashboards to track revenue, bookings, pipeline velocity, and churn/retention metrics.
- Provide actionable insights to improve sales performance, customer health, and operational efficiency.
- Partner with Finance to reconcile revenue forecasts with actuals, identifying trends, risks, and opportunities.
- Support business case development and ROI analysis for new products, pricing models, or customer initiatives.
Sales Enablement and Performance
- Work with Sales Enablement Analyst to design and deliver training, playbooks, and toolkits that enhance sales effectiveness.
- Ensure alignment between regional enablement priorities and global strategy.
- Measure and report on adoption of new methodologies, systems, and best practices.
Customer and Account Support
- Act as the commercial counterpart to the Technical Account Manager for strategic accounts.
- Lead executive-level commercial reviews, contract renewals, and escalations for high-value customers.
- Ensure commercial compliance, governance, and data accuracy across all customer interactions.
- Identify opportunities for upselling, cross-selling, and improved account profitability.
Cross-Functional Collaboration
- Partner with Product, Marketing, and Customer Success to synchronize demand generation, deal execution, and post-sale retention strategies.
- Represent RevOps in regional leadership forums and support global strategic alignment.
- Contribute to long-term strategic planning and continuous improvement initiatives.
Role Competencies:
- Strategic and Analytical Thinking: Synthesizes complex data to influence commercial strategy; designs systems that enhance performance predictability.
- Leadership and Coaching: Builds a culture of accountability, collaboration, and professional growth within the RevOps team.
- Commercial Acumen: Demonstrates strong understanding of pricing, SaaS revenue metrics, and value-based selling principles.
- Operational Excellence: Establishes scalable, repeatable processes that improve revenue cycle speed and accuracy.
- Communication and Influence: Communicates with clarity across all levels, translating data insights into actionable strategy.
- Customer Focus: Acts as a trusted commercial partner to internal and external stakeholders, ensuring alignment with customer and corporate goals.
- Change Management: Leads adoption of new tools, processes, and methodologies across the organization.
Desired Skills:
- Mining
- Mining Technology
- Revenue
- Operations
- Sales
- Customer Success
Desired Work Experience:
