Returns Logistics Coordinator at Red Ember Recruitment (PTY) Ltd

About the position

Our client, a dynamic and fast-growing company based in Pinelands, Cape Town, is seeking a detail-oriented and proactive Returns Logistics Coordinator to join their team. 

Your responsibilities would entail the following: 

• Dealing with customers who are bringing back a faulty item
  
• Confirming proof of purchase and whether the item is still in warranty
  
• Getting the unit tested to ensure that the item is not faulty
  
• Swapping the client out in store, or sending their faulty unit away to the supplier
  
• Log a return with the supplier
  
• Keep the client updated on the progress of the faulty item; this involves calling suppliers to check up on the status of the item.
  
• Processing credit notes once the supplier credits our account.
  
• Looks after the Open Box Location
  
• Sign & receive stock from the Couriers
  
• Stock Movements for Retail
  
• Capture all stock into HansaChange Prices on items when necessary
  
• Ensure that mini stock takes are done on CPU, iPad & iPhone weekly
  
• Ensure that Monthly stock takes are done
  
  

Requirements

• Effective people relationship-building skills
  
• Good verbal and written communication skills
  
• Good numeracy skills – able to count and perform simple calculations (e.g., add, subtract, multiply, and divide) accurately and efficiently.
  
• Able to work on multiple tasks simultaneously
  
• Good Telephonic skills
  
• Computer literate - Hansa
  
• Good time management and organisation skills
  
• Self-starter with a strong positive attitude, confident and enthusiastic
  
• Dedicated and passionate about Service and Technology
  
• Always possesses a strong professional attitude and personal presentation
  
• Good attention to detail and follow-up
  
• Works both independently and as part of a collaborative team.
  
• Ability to work calmly under pressure
  
  

Desired Skills:

• Warehouse
• stock take
• IT

Desired Qualification Level:

• Degree

About The Employer:

We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation. 
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation. 

Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry. 

Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products. 
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries. 
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.