About the position
My client in Centurion is recruiting for a Senior Retail Specialist who will be involved in customer service, sales, pricing and merchandising duties.
Main Job Function:
We're looking for a proactive and performance-driven Retail Manager to lead operations at our showroom and retail hub. You'll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the brand. This role is perfect for someone with a passion for customer service, cars, and team leadership.
Key Responsibilities:
- Lead all daily operations at the retail/showroom level, ensuring a seamless customer experience
- Supervise and coach a team of sales executives, admin staff, and delivery coordinators
- Drive sales performance and meet monthly sales and customer satisfaction targets.
- Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.
- Resolve customer queries and complaints with professionalism and care.
- Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.
- Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance
- Ensure proper documentation, vehicle handovers, and delivery processes are followed.
- Maintain a clean, safe, and welcoming environment for all customers and
- Stay up to date with used car market trends, competitor activity, and pricing strategies.
Job Requirements:
- 5+ years of experience in retail management, preferably in automotive, tech, or fast-paced retail
- Strong leadership and team management skills with a hands-on approach.
- Excellent communication, negotiation, and customer service
- Data-driven mindset with experience working with CRM, sales dashboards, and inventory
- Knowledge of used car retail or vehicle sales processes is a strong advantage.
- A passion for cars and the automotive industry.
Desired Skills:
- Retail
- Strategy Development
- Business Development
- Sales
Desired Work Experience:
Desired Qualification Level: