About the position
Global generics company requires an experienced Retail Key Account Manager for their OTC / consumer brands. Individuals who apply must have experience with key retailers such as Woolworths, Checkers, Spar, Dischem or Clicks etc etc.
The Key Account Manager role is pivotal in developing and maintaining robust relationships with our principal clients.
You'll be the foremost contact for all key client matters, striving to meet client needs within deadlines and aiding their success with our products and solutions.
This position demands a deep understanding of our brands, categories, superior communication and negotiation skills, and the capability to deliver exceptional customer service, while maintaining profitable revenue growth
Cultivate and sustain strong relationships with key clients. Achieve “preferred business partner status” with assigned key account(s).
Negotiate contracts to maximize profits and ensure client satisfaction.
Guarantee the timely delivery of our solutions based on customer needs.
Communicate progress on initiatives to stakeholders.
Drive new business and improve areas to meet sales quotas.
Prepare and track key account metrics, including account P&L
Collaborate with the sales team to identify and cultivate opportunities.
Manage client escalations efficiently.
Drive category management to maximise profitable revenue growth and improved shopper outcomes.
Compliance, Governance and Ethics: Ensure compliance with all relevant regulations, industry standards, and company policies. Uphold high ethical standards in all sales activities and interactions with customers and stakeholders. Maintain accurate records of contracts, agreements, and interactions with retail pharmacy accounts.
Uphold high ethical standards and integrity in all dealings with key accounts and stakeholders.
Education:
Bachelor’s Degree in Business, Marketing, Pharmacy, Science, or related field
Experience:
Minimum of 3 - 5 years OTC / consumer health experience within the retail sector is essential
Proven experience as a Key Account Manager or similar with a strong record in client relationship management and sales. Familiarity with CRM software and MS Excel is essential.
Strong understanding of OTC/Consumer Healthcare products, regulations, and market dynamics in South Africa.
Flexibility to travel as required.
Required skills & competencies:
Keen attention to detail.
Strong verbal and written communication capabilities.
Financial Acumen: Strong financial acumen, GTN management, ROI & trade maths.
Sales leadership: Strong understanding of sales principles, techniques, and best practices.
Key Account Management: Proven experience in managing key pharmacy accounts, with a strong understanding of retail pharmacy dynamics, including product placement, pricing strategies, and promotional opportunities.
Negotiation Skills: Exceptional communication, negotiation, and relationship-building skills.
Ethical conduct: High level of integrity and ethical conduct.
Results Orientation: Strong results orientation with a track record of delivering on sales targets and driving business performance in a competitive market environment.
Microsoft Excel and PowerPoint proficiency
Desired Skills:
- KAM
- retail
- Woolworths
- Checkers
- Dischem
- consumer brands
- OTC
Employer & Job Benefits:
- Basic salary
- allowances
- quarterly commission
