Retail Floor Manager

About the position

Floor Manager position available in Stellenbosch. This position will be responsible for overseeing the day-to-day operations of our Outdoor goods retail store. You will lead a team of sales associates, create an engaging and customer-focused environment, and contribute to the overall success and growth of our business. Your role is crucial in delivering a memorable and seamless shopping experience to our customers. MUST HAVE FIREARM COMPETENCY!! (Please indicate on cv to be considered)
Qualification 

• Minimum of 3-5 years of experience in retail management, preferably in the outdoor industry.
• Must have firearm competency - working with guns – NON-NEGOTIABLE
• Must be fully bilingual in AFRIKAANS and English 
• Proven ability to lead and motivate a team to achieve sales targets and provide exceptional customer service.
• A passion for outdoor activities, gear, and equipment, with knowledge of outdoor products and trends.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with customers and team members.
• Excellent organizational and multitasking abilities to manage store operations efficiently.
• Ability to adapt to a fast-paced retail environment and handle unexpected challenges.

Responsibilities

• Checking the cash up and banking details daily
• Assist with customer refunds.
• Ensure that staff purchases have been actioned according to the staff purchase policy.
• Complete weekly alarm checks and maintain register.
• Ensure that security is dressed correctly according to the company set standard.
• Updating of dashboard and checking Acumatica Cases for outstanding queries.
• Ensuring housekeeping and merchandising standards are kept up to date, neat and tidy.
• Stock adjustments for shop use, sponsors etc.
• Assist with customer queries and/or complaints.
• Store opening and closing as per schedule.
• Assist with overrides at till points, refunds if and where needed as well as credit notes.
• Feedback to store manager weekly.
• Supervising and planning of cleaning staff.
• Following up weekly to check on repair’s status.
• Following up on E-learning process and communication to staff weekly.
• Spot check of floats.
• Spot check key registers.
• Weekly check and sign off of Petty Cash.
• Maintain company policies and procedures.
• To positively contribute to team working in the shop.
• Maintain confidentiality at all times.
• Assist Store Manager with duties pertaining to customers when he/she is on leave, or out of the store.
• Send special orders through to supplier.
• Plan all instore events.
• Plan and co-ordinate stock takes with Stock Room Supervisor.
• Plan and co-ordinate safe audits with Safe Manager.
• Recruitment and discipline management of staff.
• Must be able to assist in any role in the shop.
• Follow up on all outstanding sales orders to push sales.
• Must have exceptional understanding of stock management to assist stock room with problems.

The above list is not exhaustive, and the employee may be asked to take on other tasks to support and assist in the smooth running of the Company.

• Retail hours apply

Desired Skills:

• Firearms
• Sales
• Retail
• Stock
• Hunting