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Pinpoint One Human Resources

Retail Centre Manager

Pinpoint One Human Resources

  • Undisclosed
  • Permanent Senior EE position
  • George
  • Posted 15 Apr 2026 by Pinpoint One Human Resources
  • Expires in 34 days
  • Job 2637201
Apply Now

About the position

Retail Centre Manager - Western Cape (George)

A leading property investment and asset management company is seeking an experienced General Manager to take full responsibility for a high-profile retail centre.

This role requires a commercially driven leader who can optimise asset performance, enhance customer experience, and build strong tenant relationships to drive sustainable income growth.

Key Responsibilities

Business & Financial Management:

  • Full accountability for centre budgeting, forecasting, and financial performance
  • Drive net operating income (NOI) and overall profitability
  • Analyse trading performance and implement corrective strategies

Leasing & Tenant Management:

  • Oversee leasing strategy, renewals, and new deal negotiations
  • Drive tenant retention and optimise tenant mix
  • Manage vacancies and arrears to minimise risk

Business Development:

  • Identify and implement new revenue opportunities
  • Maximise non-GLA income streams (e.g. exhibitions, activations)
  • Collaborate with marketing teams to enhance footfall and trading density

Operations & Asset Management:

  • Oversee all operational aspects including maintenance, compliance, and utilities
  • Manage service providers and ensure SLA performance
  • Drive efficiencies through technology and best practices

Stakeholder & Relationship Management:

  • Build and maintain strong relationships with tenants and key stakeholders
  • Provide strategic guidance to tenants to optimise trading performance

Customer Experience:

  • Analyse customer insights and trends to improve the overall shopping experience
  • Ensure service excellence across all touchpoints

Minimum Requirements:

  • Relevant degree in Business, Property, Finance, or related field
  • 5-8+ years' experience in retail property or shopping centre management
  • Proven experience managing large retail assets
  • Fluent in Afrikaans (Advantegous)

Key Competencies:

  • Strong commercial and financial acumen
  • Advanced negotiation and leasing capability
  • Ability to analyse data and translate insights into action
  • Leadership and team management skills
  • Excellent stakeholder engagement and communication

Desired Skills:

  • Net Operating Income
  • Retail Management
  • Shopping Centre Management
  • Revenue Growth
  • Customer Experience

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Degree

About The Employer:

Our client is a leading real estate investment company behind some of South Africa's most iconic retail and mixed-use destinations, including Mall of Africa.

Known for its innovative approach and high-performance culture, the business focuses on creating premium, future-ready spaces that deliver strong commercial returns and exceptional customer experiences.
This is an opportunity to be part of a dynamic team shaping flagship assets and driving real impact in the retail property sector.

Apply Now

Pinpoint One Human Resources

About the agency

Our Profile pinpoint one human resources, founded in 1999, is a proudly South African, black women owned executive search firm, with a Level 2 B-BBEE accreditation. We specialise in identifying and appointing C suite, specialist and critical skills candidates across South Africa and the African continent. Our Story Established during South Africa’s transformation era in 1999, pinpoint one has evolved from an entrepreneurial venture into a formidable and respected executive search firm, across South Africa and the African continent. We have delivered through economic cycles and global challenges — the Y2k cross over, the 2008 financial crisis, the COVID-19 pandemic and ongoing social and economic uncertainty. We do this by remaining agile, ethical, and committed to excellence. Our purpose remains constant: connecting best business with best talent. Our Core Business pinpoint one human resources is an effective executive search specialist providing executive search and recruitment services in the areas of C-suite, critical, scarce and specialist skills and related human resources advisory services across industries and professional disciplines, nationally in the Republic of South Africa and across Africa with the capability of servicing National, Pan-African and Multi-National Corporates. Our Services Our services span the full talent lifecycle — from leadership acquisition to retention to succession planning. Executive Search & Leadership Appointments Board Appointments Recruitment of C-Suit, Scarce and Critical skills On Demand, Interim and Fixed Term Contract Recruitment Psychometric & Competency Assessments Executive Coaching and Mentoring HR Advisory Services including Organizational Design, Job Grading, Salary Benchmarking Our Mission To provide effective Executive Search, Recruitment and Human Resources Advisory Services to ensure the sustainability of our clients. Our Vision To be a sustainable and respected premier Executive Search, Recruitment and Human Resources Advisory Services firm in South Africa and across Africa. Our Transformation pinpoint one human resources established by three friends transformed into a 51% South African black woman-owned executive search firm with a Level 2 B-BBEE accreditation. The shareholders are Lucia Mabasa, Clive H Viveiros and Nkhabele Maruma. Lucia and Clive are operational in the business contributing to a philosophy of being owner managed. Pinpoint one human resources, as a small business (smme)has taken responsibility for making its own contribution to socio economic transformation in South Africa. This commitment includes skills transfer, coaching and mentoring of its own employees, diverse and economic development programmes and corporate social investment. Our Leadership Our business is owner managed by South Africans, Lucia Mabasa and Clive H Viveiros. Lucia Mabasa Chief Executive Officer Lucia joined pinpoint one human resources in 2002 and became Managing Director in 2010 and majority shareholder in 2018. She holds a BA and MA in Industrial Sociology. Her leadership has positioned the firm as one of South Africa’s foremost executive search consultancies. Clive H. Viveiros Co-founder & Executive Director After serving as Managing Director of one of South Africa’s largest recruitment agencies, the Kelly Group, he cofounded pinpoint one human resources. He holds a BA (Law), MBA, and MSSC. His focus is executive, management and scarce skill placements in the public sector and SOEs, agriculture, agri-processing, mining, and arts and culture, while expanding the firm’s African footprint. Our Commitment Our purpose is to connect best business with best talent — with precision, care, and complete confidentiality. Every engagement is handled discreetly and ethically to protect both client and candidate interests. Our Ethos We operate with integrity, professionalism, and absolute confidentiality. Our work reflects the diversity and values of South Africa and Africa. Every assignment is delivered with focus, accountability, and respect. This is clearly articulated in our Ethos. Our Soul It’s about passion, it’s about a belief in what we do, it’s about achieving excellence. At pinpoint one human resources we never do anything in half measures, whether attracting and retaining talented people or practicing corporate citizenship, we have fun delivering! The human resources solutions partnerships we develop with clients and candidates continue long after the assignment or project is completed – positive proof that we believe in achieving mutual success.

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