About the position
We’re looking for a highly skilled Senior Business Analyst to join our team and play a pivotal role in transforming and optimising our retail operations. If you're passionate about solving business problems, driving process excellence, and working across the full retail and supply chain value chain, this role offers the perfect opportunity to make a meaningful impact.
Key Responsibilities
- Elicit, analyse, and document business requirements across the end-to-end retail value chain.
- Collaborate with cross-functional teams to shape solutions and support seamless implementation.
- Assist in developing and executing project plans aligned with strategic business goals.
- Conduct gap analyses and identify opportunities for operational improvement.
- Define and map current and future state processes using appropriate modelling tools.
- Facilitate workshops, interviews, and design sessions with business stakeholders.
- Support testing cycles to ensure all solutions meet documented requirements.
- Produce and maintain high-quality documentation, including BRDs, user stories, and process maps.
Qualifications
- Matric plus a Bachelor’s degree in Business Administration, Information Systems, or a related field.
- Business Analysis certification (CBAP, PMI-PBA, etc.) advantageous.
Experience & Expertise
- 6–8 years’ experience as a Business Analyst, preferably within the retail sector.
Demonstrated experience across the retail value chain:
Buying, planning, merchandising, warehousing, store operations, POS, ecommerce, customer service.
Strong background in Warehouse Management and Supply Chain BA functions, including:
Inventory Management, Inbound/Outbound, Order Management, Receiving, Integration, Picking, Reporting, Finance, Bookings, Dispatch, Pack Changes, Master Data, and overall supply chain processes.
- Proven capability supporting major retail systems implementations (ERP, WMS, CRM, OMS).
- Experience working within Agile, Waterfall, or Hybrid delivery environments.
Desired Skills:
- retail value chain including buying
- planning
- warehousing
- store operations
- POS
- ecommerce
Desired Qualification Level:
About The Employer:
