About the position
Ballito - Our client operates within the hospitality and food service industry, serving a broad customer base in a busy environment. They are seeking a Restaurant Manager to support their commitment to delivering a high-quality dining experience and maintaining strong service standards. The business values professionalism, consistency, and exceptional customer satisfaction
The Restaurant Manager will be responsible for overseeing daily front-of-house operations and ensuring an efficient, customer-focused environment. This role includes leading and developing the service team, maintaining operational standards, and supporting management initiatives.
The successful candidate will play a key role in service quality, staff performance, and overall customer experience. They will also assist in maintaining controls and ensuring smooth day-to-day functioning.
Key Responsibilities
- Oversee daily restaurant operations to ensure efficient service delivery.
- Manage, train, and motivate front-of-house staff.
- Maintain high customer service standards and manage escalations.
- Oversee staff scheduling, attendance, and performance.
- Ensure hygiene, safety, and operational standards are consistently met.
- Assist with stock control, ordering, and supplier coordination.
- Conduct cash-ups and manage daily operational controls.
- Handle opening and closing procedures.
- Support senior management in implementing service improvements.
- Monitor service flow and ensure effective floor management.
- Uphold company policies and operational processes.
- Ensure smooth communication between kitchen and floor teams.
- Contribute to a well-organised and professional work environment.
Key Attributes
- Hands-on leadership style
- Strong attention to detail
- Customer-focused approach
- Calm and solutions-driven mindset
- Positive attitude and collaborative nature
Requirements
- Proven experience in hospitality or restaurant management.
- Excellent communication and customer-handling skills.
- Ability to work late hours when required.
- Strong leadership and people management abilities.
- Ability to multitask and work under pressure.
- Strong organizational and problem-solving skills.
- Reliable transport is essential.
- Ability to work Monday to Sunday (with 1/2 days off per week).
Remuneration
R13 000 - R15 000
Only shortlisted candidates will be contacted
Desired Skills:
- Hospitality
- Restaurant Supervisor
- Restaurant Manager
