Residential Property Administrator

About the position

Residential Property Administrator

Division: Property Management
Location: Pretoria
Reporting to: Property Manager

Purpose of the Role

• Ensure buildings’ occupancy rate is achieved.
• Capture new lease details accurately and process amendments.
• Manage student accommodation rentals and queries, including fines, arrears, and payments.

Key Responsibilities

• Property Administration
  • Monitor applications on the website and support channels.
  • Verify student lists from universities and manage defunded students.
• Leasing
  • Vet documents, perform credit checks, and ensure lease accuracy.
  • Update student details on relevant systems.
  • Report on occupancy levels and vacancies.
• Billing & Statements
  • Generate monthly lease billings and statements.
  • Process debit runs and post batches in PIMS and Great Plains.
  • Monitor payment allocations and create reconciliations when needed.
• Arrear Management
  • Ensure rental payments are made on time.
  • Issue letters of demand and manage AOD repayments.
  • Facilitate handovers for defaulting students.
• General Administration
  • Compile monthly management reports.
  • Manage account closures and deposit refunds.

Skills & Competencies

• Strong reconciliation and numeracy skills.
• Proficiency in relevant software packages.
• Excellent attention to detail and communication skills.
• Ability to influence, guide, and relate to student needs.
• Deadline-driven with strong time management.
• Innovative and process oriented.

Qualifications & Experience

• Education: Matric and a National Diploma.
• Experience: Minimum 2–3 years in Property Management.
• Experience in Student Accommodation is advantageous.

Desired Skills:

• Billing
• Credit Control
• Customer Service
• Financial Administration
• Lease Administration
• Microsoft Office
• Property Management