About the position
Reservationist, Western Cape
Do you have a passion for hospitality, exceptional attention to detail, and the ability to create a seamless guest booking experience? Our lodge is looking for an experienced Reservationist to join our team and be the first point of contact for our valued guests.
As a Reservationist, you'll play a pivotal role in delivering a warm welcome before guests even arrive, ensuring that every booking is handled with efficiency, accuracy, and a personal touch.
What Were Looking For
- Minimum 5 years of experience in central reservations (essential).
- Tertiary qualification in Hospitality & Tourism (preferred).
- Proficiency in reservation systems; BENSON experience is an advantage.
- Strong customer service and communication skills.
- Proven ability to handle guest inquiries, concerns, and unexpected situations with professionalism.
- Excellent organisational skills and keen attention to detail.
- Team player with leadership and problem-solving abilities.
What You'll Do
- Assist guests with reservations via phone, email, and in-person inquiries.
- Provide accurate information on availability, rates, packages, and special offers.
- Manage reservations on BENSON (experience an advantage).
- Confirm bookings, handle modifications, cancellations, and special requests.
- Maintain strong relationships with operators, agents, and internal departments.
- Upsell other properties within the group to maximise guest experience.
- Keep accurate reservation records and ensure smooth inter-department communication.
Desired Skills:
- BENSON
- reservations
- Customer Service
Desired Work Experience:
Desired Qualification Level:
About The Employer:
A family-owned luxury collection of properties and hotels is seeking an experienced and customer service-focused Reservationist.
