Report Analyst & Customer Service Rep
Manpower SA (Pty) Ltd.
- R Undisclosed
- Permanent Intermediate position
-
Pietermaritzburg (Pietermaritzburg Central)
- Posted 24 Aug 2026 by Manpower SA (Pty) Ltd.
- Expires in 34 days
-
Job 2644209 - Ref CPT003673
About the position
Are you a customer-focused, analytical and energetic professional who enjoys building relationships while working with data?
We are looking for a Report Analyst & Customer Service Representative to play a key role in the launch of an exciting new subscription box service for Walmart.
About the Role
In this role, you will be the trusted point of contact for subscribers, providing exceptional customer service while also analysing survey data and supporting the preparation of client wrap-up reports.
You will be responsible for:
- Assisting new subscribers with sign-ups, payments, deliveries and account-related queries.
- Providing friendly, professional and responsive customer support.
- Building and maintaining meaningful relationships with subscribers as their primary point of contact.
- Handling customer queries and resolving issues efficiently.
- Analysing survey and customer data to identify key trends, insights and information for inclusion in client wrap-up reports.
- Supporting the successful launch and ongoing operation of the subscription box service.
- Collaborating with the wider team to ensure an excellent customer experience.
About You
We are looking for someone who is:
- Reliable and self-motivated, with the ability to work effectively from home.
- A strong communicator with excellent written and verbal communication skills.
- Passionate about customer service and building positive customer relationships.
- Naturally analytical, with an ability to interpret information and identify key insights.
- A positive, energetic and bubbly team player.
- Comfortable working independently while remaining connected with a remote team.
- Able to work US hours (12:30 – 21:00).
- Equipped with reliable internet and backup power to support uninterrupted remote working.
Advantageous Experience
Experience with any of the following platforms will be advantageous:
Working Arrangement
- 1 month of in-office training in Hilton, KZN.
- Thereafter, predominantly work from home.
- One half-day per week in-office in Hilton.
- Working hours: 12:30 – 21:00, aligned with US business hours.
Why Join?
This is an exciting opportunity to be part of the launch of a brand-new subscription service, combining customer service, relationship management and data analysis in one dynamic role.
Please note that only suitable candidates will be contacted.
Desired Skills:
- sales
- marketing
- reporting
Manpower SA (Pty) Ltd.
About the agency
Manpower is the world's leader in employment and staffing services, with offices in over 80 different countries and territories providing individual service to 2.5 million employees world-wide.
Manpower can help your company anticipate and benefit from the changes happening now and next, in the contemporary world of work. Over 60 years of experience in staffing and recruitment, training, HR Services, outsourcing and consulting for all industries skills and levels.
Our focus is to meet your widest range of skill requirements. Our commitment is to continuous service improvement through development and technology.
We want you to know you will have the skills you need, today and in the future.
Our staffing solutions across various disciplines include:
Temporary / Contract and Project Staffing
Our propriety skill assessments enable us to confirm our people's software knowledge, practical abilities and quality attitude across the widest range of work profiles
Permanent Recruitment
Call Centre Staffing
Our proprietary teleskill assessment identifies the skills required for the widest range of inbound and outbound work, from basic helpdesk operations to telephone marketing and telesales.
Outsourcing Staffing Solutions
Manpower provides Wage Master as a customized solution to clients who have various staffing requirements. The client chooses the employees and determines their remuneration package.
Manpower then assumes employer responsibility for all HR issues and provides a payrolling service. Manpower can establish an office on your premises with a supervisor and staff to manage part or your entire workforce.
We continue to seek ways to further refine our system, to improve our level of response and to give you the highest quality possible. Our goal is not just to meet your expectations ... but to exceed them.
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