Position Overview:
An international healthcare organisation is seeking a Remote Sales Consultant
This role focuses on guiding prospective patients through treatment options via virtual consultations. The successful candidate will act as a trusted advisor, helping individuals understand available treatments, expected outcomes, and the overall patient journey in a clear, compassionate, and professional manner.
The organisation is looking for someone who can educate, reassure, and support patients as they make informed healthcare decisions.
Candidates coming from a dental, medical, or healthcare background will be advantageous, full training will be provided.
Purpose of the Role:
The Remote Sales Consultant serves as the primary point of contact for prospective patients who have expressed interest in treatment.
The consultant's responsibility is to:
- Explain treatment options clearly
- Answer patient questions with empathy and professionalism
- Build trust and confidence
- Guide patients comfortably through the decision-making process
The focus is on patient care, education, and reassurance.
Key Responsibilities:
- Conduct virtual consultations with prospective patients via video and online platforms
- Explain treatment procedures, benefits, timelines, and patient journeys in an easy-to-understand manner
- Provide reassurance and emotional support throughout the consultation process
- Understand patient motivations, concerns, and expectations through active listening
- Guide patients through next steps including onboarding and scheduling
- Maintain accurate consultation notes and CRM records
- Follow up professionally with patients after consultations
- Work collaboratively with clinical and patient support teams
- Deliver a consistently professional and caring patient experience
Candidate Profile:
Essential Skills & Attributes
- Excellent communication and interpersonal skills
- Naturally empathetic and patient-focused approach
- Ability to explain medical or technical information simply and clearly
- Calm, reassuring, and professional communication style
- Strong listening skills and emotional intelligence
- Confidence conducting virtual consultations
- Self-disciplined and comfortable working remotely
- Strong organisational and follow-up skills
Experience (Advantageous)
- Dental practice experience
- Medical or healthcare environment exposure
- Treatment coordinator or patient coordinator experience
- Aesthetic clinic consultant experience
- Healthcare reception or patient advisory roles
- Consultative sales or patient consultation experience
Full training on treatments, processes, and consultation frameworks will be provided.
Consultation & Sales Approach
The organisation specifically seeks individuals who:
- Educate rather than persuade
- Build trust before discussing commitment
- Communicate gently and professionally
- Support patients emotionally as well as practically
Success comes from care, credibility, and guidance.
Training & Support
Successful candidates will receive comprehensive onboarding including:
- Detailed treatment education
- Patient consultation methodology
- Healthcare communication training
- Virtual consultation best practices
- Ongoing coaching and mentorship
No prior product or treatment knowledge is required at entry level.
Working Arrangement
- Fully remote position
- Virtual patient consultations conducted online
- International patient interaction
- Reliable internet connection and professional home office setup required
Key Success Indicators
- Quality of patient consultations
- Patient understanding and comfort levels
- Conversion through trust and education
- Professional follow-up and communication
- Positive patient experience and satisfaction
***Salary - £[Phone Number Removed]; (R22,776.98 - R31,887.77 in today's rates) (Negotiable, based on skills, experience and in relation to current package)
