About the position
Job Description
Operate and monitor IT products
Execute Incident, Problem and Change Management processes
Lead root cause analysis and postmortems
Drive continuous improvement of operational quality and implement measures to prevent recurring incidents
Perform system monitoring and remediation measures
Manage release and deployment activities
Develop, maintain and optimise automated build, test and deployment pipelines (CI/CD)
Manage and optimise Cloud Infrastructure
Maintain ISO-aligned system documentation
Identify and implement technical lifecycle and security measures
Manage Technical and IT Service Continuity Management activities
Build monitoring, dashboards and scripts to analyse systems reliability and availability; development relevant metrics
Drive KPI compliance across IT Operations and IT Security
Collaborate with stakeholders and feature teams
Minimum Requirements:
SKILLS REQUIREMENTS:
Qualifications/Experience:
Degree in IT or equivalent experience
8 to10+ years proven experience in IT Service Management, DevOps, Cloud infrastructure or similar roles ITIL certification advantageous
Essential Skills Requirements:
Deep ITSM & IT Operations knowledge
Mastery of PIC (Problem, Incident, Change) processes
Monitoring, alerting and operational tooling expertise
DevOps experience
Operational KPI analysis and improvement measures
Strong interpersonal and communication skills
Cloud platforms (AWS preferred)
Database SQL (MongoDB preferred)
Code Versioning & Deployments (GitHub)
Building and maintaining CI/CD pipelines and automation for build, test, and deployment processes
Agile development methodologies
Confluence / Jira
Advantageous Skills Requirements:
Containerization technologies (Docker, Kubernetes)
Familiarity with RESTful APIs and certificate management as part of platform operations
Apache Kafka
Kibana
Grafana
Terraform
Backup and continuity solutions
Desired Skills:
- Operate and monitor IT products
- Execute Incident
- Change Management processes
