Relationship Manager

About the position

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Relationship Manager

Job Mission / Objective:

As a Relationship Manager, your primary objective is to effectively manage a portfolio of customers by overseeing all transactional, lending, operational, and credit-related functions of business customer accounts.

Reports to:

Senior Manager: Business and Commercial Banking

Impact on Business Results:

• Manage a profitable portfolio through retention, attraction, expansion, risk management, and other relationship management activities.
• Strive to establish the primary banking relationship for customers in the portfolio.

Figures Affected by the Role (KPIs):

Quantitative:

• Net results with respect to interest and non-interest income.

Qualitative:

• Improved customer service and turnaround time.
• Strengthening and enhancing the efficiency of the relationship team.

Main Responsibilities:

1. Business (55%):

2. Ensure business profitability and growth by retaining, attracting, and expanding customers in the portfolio.

3. Collaborate with Operational Banker to meet customer lending needs through high-quality applications.
4. Achieve 100% self-funding of the portfolio through attracting correctly priced deposits.
5. Close cross and up-selling opportunities and distribute leads to internal business partners.

6. Achieve Non-Interest Revenue targets.

7. Relationship and Client Focus (20%):

8. Engage with clients by conducting a specified number of customer visits.

9. Ensure high client satisfaction by addressing and resolving any valid complaints.

10. Continuously improve turnaround times and minimize customer losses.

11. Risk Focus (20%):

12. Ensure that risk metrics stay within set parameters for the portfolio.

13. Support Operational Banker in all risk-related credit issues by conducting due diligence on applications according to bank policies.
14. Adhere to AML / KYC regulations and market conduct/customer experience guidelines.

15. Complete all compliance training and adhere to FAIS general code of conduct.

16. Personal Development Objective (5%):

17. Engage in self-development and manager-identified development opportunities.

18. Provide coaching to new staff and actively participate in team development.
19. Engage in Corporate Social Investment (CSI) initiatives.

Policies and Procedures:

Adhere to relevant policies and execute applicable procedures.

Business Planning/Decision Making:

N/A

People Management:

No direct people management responsibilities.

Other Role Elements:

Contacts and Business Relationships:

Internal:

• Business suite staff, credit and risk staff, operational support staff.

External:

• Customers, professional networks.

Job Requirements:

• Academic Knowledge: Relevant degree, FAIS RE5 competent.
• Work Experience: Minimum of 10 years in general banking, with at least 5 years as a Relationship Manager in the medium/large segment.
• Skills/Specialized Know-How: Proficiency in Excel, Word, Outlook, strong communication, teamwork, resilience, stress tolerance, high integrity, and customer service orientation.

Join our team and make an impact as a Relationship Manager in shaping the future of our business and contributing to our clients' success. Apply now to embark on this rewarding journey with us.

Desired Skills:

• Communication Skills
• Customer Service Orientation
• Financial Acumen
• Problem-Solving Skills
• Teamwork and Collaboration

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree