Registration Agent at Financial Intelligence Centre

About the position

JOB PURPOSE
Perform registration database cleansing by capturing, processing and maintaining institution and user registrations on the FIC goAML registration system under guidance

KEY PERFORMANCE AREAS

• Identify all inactive and non-reachable accountable institutions on the goAML registration system including message failures and unread messages from the FIC to accountable institutions.
• Use various sources of information including CIPC, Regulator and Industry Association databases, as well as open-source information to confirm whether a registered accountable institution is in operation and registered correctly with the FIC.
• Capture registration data (entity and user information) and perform data cleansing activities on the goAML system.
• File registration related documents in line with FIC and divisional records management standards.
• Authenticate, verify, validate new and update to accountable institution registration details.
• Deactivate accountable institution registrations that are no longer in operation, under supervision.
• Maintain the registration database to ensure all registrations are correct and delegated according to the institution structures.
• Provide assistance to external users with registration cleansing queries.
• Prepare draft responses to registration cleansing related queries.
• Engage with external users, via telephone within the call centre, to ensure compliance to the FIC Act relating to registration database cleansing matters.

EDUCATION, SKILLS AND EXPERIENCE
Education

• Matric
• Certificate or training as a call centre agent will be desirable.

Experience

• Attention to detail.
• 1 year call centre or data capturing experience.
• Excellent communication skills (oral and written).
• Compliance-related experience would be an advantage.
• An intermediate level of computer literacy including MS Word and MS Excel.