About the position
A leading student accommodation and property management company is looking for an experienced Regional Property Operations Manager with strong experience in multi-site property or operations management to oversee the operational, financial, compliance, asset, people and service delivery performance of a regional portfolio of student accommodation properties.
Responsibilities:
- Provide regional accountability for property condition, building performance, asset integrity and asset lifecycle management.
- Implement preventative and lifecycle maintenance programmes and oversee maintenance quality, recurring defects and asset deterioration risks.
- Ensure compliance with the OHS Act, fire regulations, SANS and building codes, local authority requirements and university requirements.
- Ensure OHS inspections, fire drills, evacuation procedures and statutory records are completed and maintained.
- Prepare, consolidate and manage regional OPEX and CAPEX budgets, three-year financial forecasts and lifecycle plans.
- Review monthly income and expenses, operating cost variances, municipal recoveries, arrears and collections performance.
- Approve expenditure within delegated authority levels and ensure adherence to procurement frameworks and cost recovery requirements.
- Oversee regional vacate and intake planning, occupancy and demand trends, contractor planning and asset replacement requirements.
- Provide regional oversight of hard and soft services, including cleaning, security and maintenance contractors.
- Monitor contractor performance, cost effectiveness and SLA adherence, addressing recurring defects and under-performance.
- Ensure a consistent tenant and student experience across the regional portfolio.
- Manage escalated student complaints and support crisis and emergency response when required.
- Maintain productive relationships with universities, institutional stakeholders, municipalities and service partners.
- Provide direct line management to Residence Managers and regional operational teams.
- Ensure performance reviews, training plans, corrective action and workforce capacity planning are effectively managed.
- Provide regional direction and control of daily operations, ensuring SOPs, business rules and reporting requirements are followed.
- Develop and execute regional operational strategies and submit monthly reports covering occupancy, financials, compliance, maintenance and incidents.
- Support new site launches, expansion projects and portfolio growth initiatives.
- Support senior management with special projects, investigations, audits and performance interventions.
Requirements:
- Degree in Property Management, Facilities Management, Business or a related field.
- 5–8 years’ experience in multi-site property or operations management.
- Experience in student accommodation or hospitality is preferred.
- Strong leadership and team management skills.
- Financial acumen and budgeting expertise.
- Excellent communication and stakeholder engagement skills.
- Strong conflict resolution and crisis management abilities.
- Knowledge of property legislation and student housing trends.
- Tech-savvy, with experience using CRM systems, Microsoft Office and property management software.
- Valid driver’s license and willingness to travel between sites.
- Familiarity with South African housing regulations and NSFAS policies is advantageous.
- Ability to work flexible hours, including weekends during peak periods.
- Experience with sustainability and lifecycle asset planning is advantageous.
Benefits:
Contact Hire Resolve for your next career-changing move.
Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn.
You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed].com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- Regional Property Operations Manager
- Regional Property Operations Manager
- Regional Property Operations Manager
