About the position
ENVIRONMENT:
Our client is seeking a seasoned and commercially driven Regional Operations Manager – Multi-Property Portfolio to lead and optimise performance across a portfolio of hotel and casino properties in South Africa and Botswana.
This is a senior leadership role responsible for driving operational excellence, revenue growth, and brand consistency across multiple sites. You will provide strategic oversight to property leadership teams, ensuring alignment with Group objectives while maintaining the highest standards of guest experience, compliance, and profitability. The role is ideal for a leader who thrives in a complex, multi-site environment, with the ability to balance strategic thinking and hands-on operational leadership.
DUTIES:
Portfolio Leadership & Performance
- Provide strategic and operational oversight across 8 properties, ensuring consistent delivery of brand standards and guest experience excellence
- Lead and manage the performance of General Operations Managers, driving accountability, development, and high performance
- Embed Group strategy at property level, ensuring alignment with commercial, operational, and governance frameworks
- Drive operational efficiency and consistency across all business functions
Commercial & Financial Management
- Drive revenue optimisation strategies across gaming, hospitality, conferencing, and entertainment
- Oversee budgeting, forecasting, and financial performance across the portfolio
- Monitor key performance indicators and implement initiatives to improve profitability and operational performance
- Identify opportunities for growth, expansion, and operational improvement
Compliance & Governance
- Ensure full compliance with gaming regulations, hospitality legislation, and licensing requirements across South Africa and Botswana
- Maintain strong oversight of risk, audit, and internal control frameworks
- Ensure adherence to health, safety, and labour regulations across all properties
Guest Experience & Brand Standards
- Drive consistent delivery of a high-quality, differentiated guest experience across all properties
- Oversee guest satisfaction, reputation management, and quality assurance frameworks
- Implement strategies to enhance customer loyalty and repeat business
Leadership & Stakeholder Management
- Build and lead high-performing teams, with a focus on succession planning, leadership development, and transformation initiatives
- Act as a senior representative of the Group, managing relationships with regulators, government bodies, shareholders, and key stakeholders
- Foster strong collaboration between Head Office and property-level leadership teams
Requirements
- Minimum 10+ years’ senior leadership experience within hotel, casino, gaming, or integrated resort operations
- Proven track record of managing multi-property or regional operations
- Strong experience in driving operational strategy, revenue growth, and service excellence
- Experience operating across multiple regulatory environments (cross-border experience advantageous)
- Demonstrated ability to lead large, geographically dispersed teams
- Strong commercial acumen with experience managing budgets, forecasts, and financial performance
- Excellent stakeholder engagement skills, including experience working with regulators and government bodies
Qualifications
- Matric
- Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field
Operational Requirements
- Valid driver’s licence and willingness to travel when required
- Ability to work extended hours, including weekends and public holidays
- Comfortable working in a smoking environment
- Will be required to obtain a Gaming Licence
Desired Skills:
- Entertainment
- Gaming
- Hospitality
About The Employer:
An award-winning hospitality and entertainment company which operates properties located across South Africa and Botswana.
