Refrigeration Technician

About the position

Must be willing to spend a lot of time in Botswana

Role Description:

• Weekly retail store visits
• Assessing store equipment and preparing of reports for repairs
• Repair self-contained refrigeration units, cold rooms, display cases and general electrical repairs on refrigeration equipment
• Manage customer expectations and relationships
• Communicate estimated repair work timelines to customers
• Control and manage van stock
• Control and management of small storage unit with stock
• Maintain and manage company vehicle (cleanliness and services up to date)
• Continuous improvement and knowledge of refrigeration systems
• Able to work out of country (Botswana)

Measures of performance (60% Weighting)

• Wt: 20% - First time right repair
• Wt: 20% - Van stock control
• Wt: 10% - Overall customer satisfaction
• Wt: 10% - Jobcard submission on time and correct

Behaviours (40% Weighting)

• Wt: 10% - Appearance and conduct
• Wt: 10% - Repairs reports (job cards completed)
• Wt: 10% - Communication (internal & external)
• Wt: 10% -

Customer relationships Skills requirements

• Qualified refrigeration mechanic (commercial) trade tested
• Problem and conflict management skills
• Technical ability
• Responsibility and self-starter
• Communication

Desired Skills:

• Red Seal
• Experienced

Desired Work Experience:

• 5 to 10 years Electrical & Electronic Equipment Installation / Repair

Employer & Job Benefits:

• Company Car Fleet card 14% Pension fund