Refrigeration Administrator at Red Ember Recruitment (PTY) Ltd

About the position

Red Ember Recruitment is currently recruiting a Refrigeration Administrator on behalf of our client is based in Cape Town. This role is responsible for providing efficient and proactive administrative support to the refrigeration team, including technicians and engineers, while ensuring the accurate closure of job packs and effective customer communication, all in alignment with service level agreements (SLAs).

• Dispatch technicians timeously within SLA deadlines.
  
• Plan efficient routes to minimise travel distance and costs.
  
• Capture and update job information accurately and timeously.
  
• Compile and distribute repair quotes.
  
• Maintain healthy professional relationships with customers and suppliers.
  
• Manage weekly and monthly job closures on internal systems.
  
• Ensure calls are closed accurately and timeously.
  
• Attend to client queries and follow up where necessary.
  
• Capture and update stock data on internal databases.
  
• Provide general administrative support to the technical team.
  

Requirements

• Matric with a relevant administrative or technical qualification
  
• Computer literacy
  
• Experience within a client service environment
  
• Administration experience
  
• 1-2 years’ experience as a Data Capturer
  
• Previous experience with job scheduling or service tracking systems is advantageous.
  

Desired Skills:

• Attention
• to
• detail
• Reliable

Desired Qualification Level:

• Diploma

About The Employer:

We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation. 
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation. 

Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry. 

Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products. 
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries. 
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.