About the position
Red Ember Recruitment is seeking to hire an order administrator based in Maitland.
- Manage Collections.
- Manage Courier collects.
- General admin tasks outlined below.
- Offer professional and exceptional customer service at all times.
- Make sure customer collections are quick and efficient 5-10 min (as per SOP)
- Report delays immediately to management.
- Assist all Collections (As per SOP).
- Handle all payments for collections.
- Cash (Log payment entry on collection form and ensure Senior management has received and signed for cash received)
- Card (Log payment entry on collection form)
- EFT - follow up if all orders awaiting collection have paid.
- Notify Order team of payment received for EFT & COD customers.
- Scanning of POD’s & Saving onto Revo.
- Scanning of SO’s & Saving onto Revo.
- Scanning of Delivery Route Forms & Saving onto Google Drive.
- Monitoring office supplies, namely:
- Toilet paper.
- Milk / Tea / Coffee.
- Printing paper.
- Cleaning material.
- Check all POD’s are received against Logistics doc and marked off on REVO.
- Archiving documents (SO’s / POD’s / Finance filing)
- Prioritize VIP customers.
- Ensure the correct orders are being given to the correct courier companies i.e. ITT / Kargo / Quick load / LMC etc.
- Follow up on all collections within 2 days of courier collecting to ensure that customer is happy and received their order in full with no damages.
- Mark off Courier Collected orders once the customer confirms the above.
- Ad hoc duties / assignments / projects that are needed according to the business needs.
- Ensuring work hours are met 7:00am – 5:00pm. or as per any company updates.
- Dress attire to be kept professional.
- Polite and friendly always.
- Accuracy and attention to detail is key at all times.
- Excellent work ethic to be maintained always.
Requirements
- Ability to work in a fast-paced and highly pressurized environment.
- Ability to work in a metric-driven environment.
- Taking initiative and following through is key in this environment.
- Must be able to work in a team i.e. team player.
- Excellent verbal and written skill sets.
- Telephonic etiquette.
- Computer literate – need to adapt to new and existing internal CRM tools.
- Hard-working, organized, and excellent work ethic.
- Punctual.
Desired Skills:
Desired Qualification Level:
About The Employer:
We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation.
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation.
Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry.
Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries.
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.
Employer & Job Benefits:
