About the position
Our client is a well-established accounting and professional services firm committed to delivering high-quality services to a diverse client base. They pride themselves on building long-term client relationships through professionalism, integrity, and exceptional service, while fostering a collaborative and supportive working environment.
They are looking for a confident and professional Receptionist to join their team in Polokwane. This role is ideal for someone with a strong personality, excellent communication skills, and previous experience supporting directors or senior management. The successful candidate will be the first point of contact for clients, ensuring every interaction reflects the firm's high standards of professionalism.
Responsibilities:
Reception & Front-of-House
- Welcome and assist clients, visitors, and suppliers in a professional and friendly manner.
- Answer and direct incoming calls promptly and professionally.
- Manage the reception area, ensuring it remains organised and presentable at all times.
- Receive and distribute incoming mail, deliveries, and courier packages.
Administrative Support
- Provide administrative support to directors and management as required.
- Manage diaries, meeting room bookings, and appointment scheduling.
- Prepare documents, correspondence, and general office administration.
- Maintain filing systems and ensure accurate record keeping.
Client Service & Communication
- Act as the first point of contact for all enquiries.
- Handle telephone and email correspondence professionally and efficiently.
- Build positive relationships with clients and internal stakeholders.
- Escalate enquiries appropriately and ensure prompt follow-up where required.
Office Coordination
- Assist with general office coordination and daily operational tasks.
- Order office supplies and liaise with service providers where necessary.
- Support management with ad hoc administrative duties.
Requirements:
- Previous experience as a Professional Assistant, Office Administrator, Executive Assistant, or in a similar administrative role.
- Experience supporting directors or senior management is highly advantageous.
- Excellent telephone etiquette and professional communication skills.
- Strong computer literacy, including Microsoft Office.
- Excellent organisational and multitasking abilities.
- Professional appearance and presentation
Skills:
- Warm, confident and professional personality.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Highly organised with excellent attention to detail.
- Ability to remain calm and professional under pressure.
- Strong time management and prioritisation skills.
- Proactive, dependable, and able to take initiative.
- Ability to work independently while contributing positively to a team.
Desired Skills:
- Telephone Etiquette
- communication skills.
- Iniative
- Customer Service
- MS Office
- Operational tasks
- Personal Assistant
