Receptionist

About the position

Job Title
Receptionist
Job Advert Summary

• The purpose of the position is to render effective and professional administrative services to the business and its stakeholders.
• Answer calls on switchboard efficiently and promptly while maintaining a professional demeanour.

Minimum Requirements
Minimum Qualifications:

• Senior Certificate (Grade 12 or equivalent), Recognition of Prior Learning (RPL).

Minimum Experience:

• At least 2 or 5 years as a receptionist/switchboard operator.

Please note that preference will be given to people with disabilities.
Duties and Responsibilities
1. Switchboard Management/ Reception

• Attitudinal disposition when answering the calls per business approved standard:
• Answer calls on switchboard efficiently and promptly while maintaining a professional demeanour.
• Level of compliance with appropriate standards2 for collecting and communicating (forwarding) messages.
• Re-route calls to various departments/staff.
• Handle all queries efficiently and in the most appropriate and professional manner possible.
• Keeping record of non-business-related calls.
• Arrange relief person when other receptionist is out of the office (for lunch breaks, when attending meetings).
• Welcome visitors.

2. General Office Administration

• Ensure re-routing of hand delivered mail, parcels and mail collected from the post office to various departments and Managers.
• Control of the Post Register.
• Request for Quotations in respect of stationery, groceries as per procurement policy.
• Capture PR on system in respect of stationery and groceries as per the procurement policy.
• Update internal extension telephone list and forward to relevant staff and copy to security at reception.
• Health and Safety representative (various duties, booking training, scheduling meetings, etc).

3. Ad hoc Duties

• Perform any reasonable task as and when required by the Facilities Team Leader.

Desired Skills:

• Welcome Visitors
• Handling queries
• communication skills