About the position
Role Purpose:
Provide a professional and friendly welcome to all visitors, either in person or telephonically. This role requires maintaining a professional and courteous manner at all times to support effective communication within the organisation.
Requirements
- Matric or equivalent (Essential)
- Receptionist or Office administration qualification (Desirable)
- 1-2 years' relevant experience (essential)
Duties & Responsibilities
INTERNAL PROCESS
- Welcome visitors in a professional and friendly manner to provide an excellent client experience.
- Determine the reason for the visit and accompany them to the relevant location or inform the relevant party.
- Follow the relevant security protocol for visitors, capture their details, and issue with security tags if required.
- Attend to calls in a professional and friendly manner to provide an excellent client experience.
- Accurately route client complaints and queries to the relevant department.
- Ensure files are kept in order and easily accessible to relevant stakeholders.
- Collate, compile and distribute documents to relevant stakeholders, as required, within defined standards and timeframes.
- Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
- Ensure compliance with company policy, procedures and guidelines
CLIENT
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
PEOPLE
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Interacting with People
- Showing Composure
- Managing Tasks
- Establishing Rapport
- Thinking Positively
- Upholding Standards
- Following Procedures
Role Purpose:
Provide a professional and friendly welcome to all visitors, either in person or telephonically. This role requires maintaining a professional and courteous manner at all times to support effective communication within the organisation.
Requirements
- Matric or equivalent (Essential)
- Receptionist or Office administration qualification (Desirable)
- 1-2 years' relevant experience (essential)
Duties & Responsibilities
INTERNAL PROCESS
- Welcome visitors in a professional and friendly manner to provide an excellent client experience.
- Determine the reason for the visit and accompany them to the relevant location or inform the relevant party.
- Follow the relevant security protocol for visitors, capture their details, and issue with security tags if required.
- Attend to calls in a professional and friendly manner to provide an excellent client experience.
- Accurately route client complaints and queries to the relevant department.
- Ensure files are kept in order and easily accessible to relevant stakeholders.
- Collate, compile and distribute documents to relevant stakeholders, as required, within defined standards and timeframes.
- Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
- Ensure compliance with company policy, procedures and guidelines
CLIENT
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
PEOPLE
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
- Interacting with People
- Showing Composure
- Managing Tasks
- Establishing Rapport
- Thinking Positively
- Upholding Standards
- Following Procedures
Desired Skills:
- 1-2 years' relevant experience
- Office administration qualification
- Matric or equivalent
