Receptionist

About the position

Objective

We are looking for an experienced, motivated, diligent and reliable Medical Receptionist, who is proactive, detail-oriented, professional with excellent customer service skills, capable of handling administrative and receptionist duties in a fast-paced medical environment.
Key responsibilities

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by the relevant person(s).
• Maintain the diary and issue logbook for all messages and matters that arises daily.
• Assist with managing all phone calls, email or texts from/to patients with feedback from Doctor regarding as may be necessary.
• Managing the Practice diary - booking patient appointments in the Practice/s, theatre and the Fertility Clinic, and confirming appointments a minimum of 12 hours prior.
• Maintaining the consultation and procedure pricing schedule and communicating the billing policy to all new patients.

Requirements and Qualifications

• Matric with applicable professional certificate or diploma.
• 2-3 years experience working in a medical practice or similar environment with full responsibility for front office and patient-facing functions / responsibilities.
• Well developed demonstrable client interface experience.
• Experience of working on/with patient/Practice management software / computer system.
• Experience of working with medical aid codes, authorizations, claims and reconciliations.
• Medical RCS for patient admin

Desired Skills:

• organizational skills
• customer oriented
• strong communication skills
• telephone etiquette
• professional
• pay attention to detail
• reliable

Desired Work Experience:

• 2 to 5 years Switchboard / Reception

Desired Qualification Level:

• Diploma