Receptionist at MRecruitment

About the position

Front Office Agent / Receptionist (Malta / Gozo)

We are looking for professional, customer-oriented Front Office Agents to join our agency and work with hotels / guesthouses across Malta and Gozo. The ideal applicant will be dedicated and has a can-do approach to face challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Job Responsibilities:

• Greeting guests in a sincere, friendly manner
• Checking guests in on arrival and out on departure
• Posting charges to appropriate guest accounts
• Anticipating and addressing guests' needs, and resolving their problems and complaints
• Assisting guests with disabilities
• Operating switchboard and assisting with inquiries
• Assisting the reservations manager with taking reservations
• Collaborating and communicating with other internal departments to ensure guest satisfaction
• Complying with company procedures and safety policies
• Performing duties on a daily checklist

Person Specification:

• High school diploma or suitable equivalent
• 1+ years experience as a front desk agent/receptionist in 4 -5 stars Hotels.
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Must be a team player
• Physically agile, and able to stand for extended periods
• Available to work shifts, over weekends, and on public holidays
• Fluent English is a must
• Any other language would be considered an asset

IMMEDIATE PLACEMENTS for candidates with fluent English, meeting all the above requirements.

Desired Skills:

• Receptionist Duties
• Reception desk
• Office Reception
• Reception
• Reception Administration
• Answering Calls
• Hotel Booking
• Accommodation booking

Desired Work Experience:

• 2 to 5 years Switchboard / Reception

About The Employer:

MRecruitment was founded 10 years ago with the aim of providing specialised recruitment services in the areas of catering and hospitality, skilled labour and healthcare services. Our approach involves offering a 360 degree employment and recruitment consultancy service, ensured by having the right recruitment tools and recruiters equipped with knowledge and expertise within different industry sectors.