Reception and Admin at Ecko Workwear

About the position

Contact Details:

• [Email Address Removed]
• [Phone Number Removed];

Basic Job Description:

• Answer all incoming calls to the business.
• Transfer relevant calls to other departments.
• Be the frontline of the business to solve customer enquiries:
• Assist with any query that a calling customer phones in with and try and prevent the call from having to be transferred - i.e., you should solve 95% of all incoming customer queries (frontline assistance enhances customer confidence and enhances deal closures)
• Re-route all customers to our new ecommerce website (you will need to encourage customers to buy online instead of constantly resolving to quotes).
• Provide customer support in helping customers navigate our new site and register an online website profile.
• Respond to all website virtual assistant queries that come in (you will have an app open that when a customer queries online and you will be 'dinged')
• Assist in doing customer quotations and responding to any other customer email correspondence as allocated by management.
• Make calls to suppliers and customers as instructed by management (no cold calling). This will entail, among other things, stock queries, customer feedback on order status, and so many other interactions that management assign to you.

What you need to qualify:

• Minimum requirement is a Grade 12 with an overall mark of over 60-65%.
• Very fluent in English. If you cannot hold a fluid conversation in English, are hard to understand on the phone or any other problem, we cannot interview you.
• Being bilingual is a perk, but not a necessity.
• Highly computer literate - we will be subjecting you to a test to see what your literacy skills are.
• Please do not apply if you are a smoker / vaper.
• You need to start immediately, so please do not apply if you need to hand in notice to your current employer.

How to apply:

• Send a mail to [Email Address Removed] and strictly add your name and mobile number in the subject line.
• In the body of the message include the strict message "I am fluent in English; I can start immediately, and I am computer literate".
• Include a screenshot of a google maps enquiry showing the distance from your place of residence to Ecko Workwear.
• Please attach a copy of your CV as well as a copy of you matric certificate.

Starting salary:

R8500-00/month

Desired Skills:

• Computer Skills
• Computer Literacy
• Computer Literate
• Receptionist
• Reception
• Sales
• Sales Person
• Sales Support
• Customer Skills
• Customer Care
• Customer Liason
• Customer Service
• Customer Focus
• Receptionist Duties
• Answering Phones
• Answering Telephones
• Reception Administration
• Answering Calls

About The Employer:

Ecko Workwear is a supplier of quality Safety Workwear, PPE, Footwear, and corporate Apparel.