React Developer – Amazon Connect UI Specialist

About the position

• Build custom Amazon Connect OCP UI Extensions with advanced agent call controls.


• Implement queue assignment workflows within the UI for efficient call routing.


• Develop and maintain supervisor dashboards using React + TypeScript, incorporating streaming JavaScript libraries for real-time monitoring.


• Integrate WebRTC-based call handling and ensure seamless interaction between agents and customers.


• Manage application state effectively using Redux, Context API, or other state management libraries.


• Collaborate with UX/UI designers, backend engineers, and product managers to deliver polished, user-friendly interfaces.


• Optimise UI performance and troubleshoot issues in a high demand call centre environment.


• Stay current with industry trends in WebRTC, Amazon Connect, and front-end development.

Minimum Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, or related field preferred.


• Minimum 3–5 years of front-end development experience, including React and TypeScript.


• Prior experience with Amazon Connect or cloud-based contact centre platforms is highly desirable.


• Strong experience in React and TypeScript.


• Proficiency with JavaScript, including modern ES6+ features.


• Experience building Amazon Connect UI Extensions and integrating with AWS services.


• Knowledge of WebRTC fundamentals and real-time communication principles.


• Experience with state management libraries (Redux, Zustand, Context API).


• Familiarity with streaming JavaScript libraries for real-time data visualisation.


• Understanding of responsive design and cross-browser compatibility.


• Git/version control experience.

Desired Skills:

• AWS Connect
• React
• typescript