Quality Control Analyst

About the position

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position. 

Please read on to see if you meet the minimum criteria. 

EE: Open
Minimum Requirements:

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years’ experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

Skills Required:

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

Desired Skills:

• Quality Assurance
• Call Centre
• Qulity Control
• Call Assessment