About the position
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate Education qualifications, has the following vacancy available.
Quality Assurance Officer
CORE PURPOSE
The core purpose of the job is to uphold minimum quality standards across all institutional departments by performing a wide range of assurance and advisory services to the institution in support of effective governance, accountability and performance as well as maintaining records and providing support to the Monitoring and Evaluation Department in order that the department may operate efficiently
Duties & Responsibilities
Digital Quality Assurance Management System
Institutional Quality Assurance Framework
• Implement the institutional quality assurance framework across academic and support units in line with governance and regulatory requirements.
• Convert framework requirements into practical procedures, templates, tools, and implementation schedules.
• Embed the Planning-Implementation-Review-Improvement cycle within routine institutional operations.
• Coordinate and support institution-wide self-evaluations and the consolidation of evidence and reports.
• Conduct quality reviews of academic and administrative areas to determine effectiveness and compliance.
• Facilitate the development of quality enhancement and improvement plans arising from reviews and audits.
• Track progress against action plans, confirm milestone achievement, and escalate risks where necessary.
• Strengthen evidence-based decision-making through the use of data, KPIs, and performance analysis.
• Analyse findings and present actionable insights to committees and senior leadership.
• Support departments to maintain alignment with policies, procedures, and national quality standards.
Perform Academic Functions in the following elements.
• Demonstrable experience in developing frameworks, plans and implementing systems and tools to support quality activities.
• Develop and disseminate quality assurance tools and processes that are fit for purpose.
• Demonstrable experience in coordinating with multiple stakeholders for data collection, data verification, reporting, and dissemination.
• Demonstrable experience in data analysis, data visualisation and report writing.
• Oversight of the quality lifecycle of measurement instruments, including surveys and questionnaires, to ensure reliability, validity, and continuous enhancement.
• Systematic tracking and reporting of performance against approved implementation schedules, milestones, and deliverables
• Knowledge of assessment strategy formulation, including the application of Taxonomy of Educational Objectives and related scholarly frameworks.
• Conceptual and practical understanding of contemporary principles of teaching and learning.
Desired Experience & Qualification
MINIMUM JOB REQUIREMENTS
• Bachelor's degree
• Experience in the higher education sector in the area of quality assurance
• Knowledge of Higher Education reporting systems
• Advanced working knowledge of technology tools such as Excel, Word, PowerPoint and Outlook.
• Ability to understand policies, procedures and rules across the institution
• Computer literacy
• Communication skills
RELATED KNOWLEDGE, COMPETENCIES AND SKILLS
• Leadership Skills
• Project management.
• Organisational and coordination skills.
• Data analysis and interpretation.
• Communication skills, both verbal and written.
• Computer literacy.
• Public speaking
• Efficient coordination skills
• Excellent technical skills.
• Problem-solving skills.
• Team working skills.
SPECIAL CONDITIONS ATTACHED TO THE JOB
• After hours and Saturday work may be required.
• Special or ad-hoc projects may be allocated as determined by the institutions operational requirements.
