About the position
Duties & Responsibilities
- Support the QA Manager in the delivery of an effective and efficient administration service.
- Monitoring of the QA process in every department.
- Reconcile departmental QA processes and allocate accordingly.
- Data verification, integrity and accuracy. You will be responsible for the Quality Assurance of all data entries into the system.
- Ensure timely and accurate data entry onto the system within agreed service levels
- Demonstrate excellent knowledge of products, processes and protocols and service offerings and administration system knowledge in order to provide an improved customer experience.
- Interact with other teams within the company, ie Claims, Finance, Compliance, Underwriting and Management on matters related to accounts/policies within the portfolio.
- Data verification, integrity and accuracy. You will be responsible for the Quality Assurance of all data entries into the system.
- Demonstrate exceptional knowledge of products, processes, administration system knowledge in order to provide an improved customer experience.
- Strict adherence to the rules and policies of the Funds, legislation, administration procedures and service level agreements.
- The QA administrator will attend internal and external training as required.
- Meet production standards in terms of quantity (50 cases per day) and quality (less than 1% error rate).
- Accept accountability and take responsibility for tasks.
- Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.
- Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
- Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
- Any other duties as determined by the business needs and participate in all organisational events as required, e.g. projects.
- Work overtime as determined by the business needs and in terms of the company policy.
- Compile daily audits for each department.
- Assist the QA Manager in providing an effective and efficient administration service.
- Monitor the QA process across all departments, including the ability to adjust audit structures and SOPs using Excel and online platforms.
- Demonstrate competency and efficiency in identifying incorrect audits during data entry.
- Maintain meticulous attention to detail, ensuring consistency and adherence to routine.
- Apply innovative thinking from a business perspective to problem-solving tasks.
- Conduct regular quality assurance checks on processes, within all departments, and administrative processes to ensure accuracy and compliance with company standards and regulatory requirements.
- Identify discrepancies, errors, or potential issues.
- Collaborate with various departments, including underwriting, claims, and customer Experience, to address quality assurance findings and implement corrective actions as needed.
- Develop and maintain quality assurance procedures, guidelines, and documentation to support continuous improvement efforts and ensure adherence to industry best practices.
- Provide training and guidance to staff members on quality assurance protocols, procedures, and compliance requirements to promote a culture of quality excellence.
- Monitor and track key performance indicators (KPIs) related to quality assurance metrics, such as error rates, turnaround times, and customer satisfaction scores, and report findings.
- Participate in internal audits, and quality assurance reviews to ensure compliance with industry standards and regulatory requirements.
- Identify opportunities for process optimisation, automation, and efficiency enhancements to streamline operations and improve overall productivity.
- Act as a point of contact for QA regarding quality assurance inquiries, concerns, and initiatives.
- Stay informed about industry trends, developments, and regulatory changes affecting insurance quality assurance practices, and proactively recommend adjustments to policies, procedures, and protocols as needed.
- Provide accurate statistics to Manager.
- Provide reports and presentations for QA Manager and other staff as requested.
Desired Experience & Qualification
- Matric
- Preferable: Diploma or Degree or busy with this.
- FAIS Fit & Proper and Compliant
- 2-3 Years' working experience.
- Relevant certifications or training in quality assurance, or related areas.
- RE5 desirable.
- Good working Knowledge of MS Office, well developed spreadsheet skills.
- Proven administrative experience, preferably within the insurance or financial services sectors.
- Proven background in accurate, high volume data entry
- Healthcare Insurance Experience would be an advantage
- Understanding of insurance policies, underwriting principles, and claims processing procedures, Customer experience processes.
- Previous experience in quality assurance preferably.
Desired Skills:
- Quality Assurance
- Insurance
- GAP
About The Employer:
Join a stable short term insurance company and utilise your quality assurance skills.
