About the position
A supplier of free radical curing inks, coatings and adhesives requires the above to manage and oversee the Quality and Ink Laboratory ensuring established processes, Standard Work and quality requirements are consistently followed and met.
Minimum requirements for the role:
- A Matric / Grade 12 or equivalent qualification is required.
- A relevant tertiary qualification in Quality Management or a related qualification is preferred for the role.
- Formal training or demonstrated practical knowledge of ISO 9001:2015 Quality Management Systems is required.
- Internal Auditor or Lead Auditor training would be advantageous.
- Previous experience having worked within a quality, laboratory, technical or manufacturing environment is essential.
- Demonstrated experience developing, implementing, auditing and maintaining Standard Work Instructions (SWIs), procedures and controlled processes.
- Experience in conducting process audits and identifying deviations between approved Standard Work and actual working practices.
- Experience managing customer, internal and supplier non-conformances (NCRs) from initial containment through investigation, corrective action and verified closure.
- Experience performing structured Root Cause Analysis (RCA) using recognised problem-solving tools such as 5 Whys or related.
- Experience developing and implementing Corrective and Preventive Actions (CAPA) and verifying their effectiveness before closure.
- Good practical understanding of 5S, continuous improvement and process-control principles.
- Experience preparing professional customer-facing NCR, investigation and corrective-action reports.
The successful candidate will be responsible for:
- Managing and overseeing the Quality and Ink Laboratory ensuring established processes, Standard Work and quality requirements are consistently followed and met.
- Responsible for process auditing, maintaining accurate and current Standard Work Instructions (SWIs), continuous training of laboratory personnel, and managing internal, customer and supplier non-conformances through structured root-cause investigation, corrective action and verified closure.
- Handling process auditing, ensuring Standard Work Instructions (SWIs) are complete, accurate, controlled and current, and continually training and assessing laboratory personnel against approved SWIs and Standard Work to ensure competency and consistent process compliance.
- Overseeing the day-to-day operation and workflow of the Ink Laboratory and managing and coordinating the laboratory ticketing system as the central mechanism for controlling incoming laboratory requests.
- Ensuring approved Standard Work and processes are followed consistently and conducting routine process and Standard Work audits.
- Continually training laboratory personnel in accordance with approved Standard Work.
- Managing internal, customer and supplier non-conformance reports (NCRs) from identification through investigation and closure.
- Applying appropriate structured problem-solving techniques, including Ishikawa/Fishbone analysis, the 5 Whys and other relevant root-cause analysis tools.
- Managing supplier non-conformances and following supplier corrective actions through to satisfactory resolution.
- Investigating customer quality complaints and non-conformances objectively and thoroughly.
- Coordinating containment and corrective actions where customers are affected.
- Preparing clear and professional customer-facing quality reports.
- Explaining identified problems, findings, root causes and corrective actions in a factual and appropriate manner.
Salary package, including benefits, is highly negotiable depending on experience gained.
Desired Skills:
- Adhesive Industry
- Laboratory Manager
- Quality Manager
- Curing Inks
- Coatings
