Provider Liaison Office Manager at GEMS

About the position

Introduction

Internal Advert - Manager: Provider Liaison Office

The position of Manager: Provider Liaison Office is vacant. The Manager: Provider Liaison Office will report directly to the Senior Manager: Networks and Provider Relations and form part of the Healthcare Management division. The position is based at the Head Office in Pretoria.

The remuneration package for this position is R 1 386 956 per annum, based on qualifications and experience.

The closing date for applications will be Tuesday, 01 July 2025.

Duties & Responsibilities

The Manager: Provider Liaison Office will be required to provide support to the Senior Manager: Networks and Provider Relations through the implementation of the following Key Performance Areas (KPAs):

• Support the Senior Manager: Healthcare Networks and Provider Relations by managing all activities related to the Provider Liaison Office, inclusive of the Service Provider Networks (SPNs) that are contracted to the Scheme.
• Oversee the healthcare provider network performance reporting.
• Review and manage SPNs operational reports.
• Manage the quality of healthcare provider networks and compliance to the Scheme networks agreements.
• Represent the Healthcare Management Division at SPN and Stakeholder Engagements and promote the Scheme provider relations strategy.
• Provide periodic and ad hoc reports relating all stakeholder engagements to the Senior Manager: Networks and Provider Relations.
• Perform a secretarial function for the provider relations engagements.
• Support other Scheme Divisions in managed care activities.
• Fulfil various stakeholder engagements as directed by the Chief Healthcare Officer.

Desired Experience & Qualification

Qualification requirements are:

• Diploma/Degree at NQF level 6 in Clinical Sciences or related fields.
• A minimum of 5 years work experience in the healthcare funding/medical scheme industry with at least 3 years at a supervisory level.
• Experience in healthcare networks and provider relations is essential.
• Demonstrate ability in the development and presentation of management reports.
• Sound Quantitative and qualitative analysis skills with the ability to manage priorities.
• Have sound planning and project management skills.
• Have a diligent work ethic with attention to detail.
• Have the ability to work well as part of a team.
• Be responsible and reliable.
• Excellent communication and writing skills.
• Be a self-starter.
• Computer literacy and MS Office skills.

Interested?

GEMS employs people with the highest level of integrity - submission to the appropriate pre-employment assessment is obligatory to be considered for the position.

Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.

Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose

Should you wish to have your information removed from the GEMS database, kindly send a request in writing to [Email Address Removed] .

GEMS adopts a hybrid work model.

GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.

Successful candidates will be required to seek approval to conduct other work outside of GEMS.

GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.