About the position
Overview:
- To achieve the highest possible yield from the property portfolio by maintaining high occupancies, market related rentals and minimizing expenses
Minimum Requirement:
- Grade 12/ Matric
- Relevant degree or diploma advantageous
- 10 + years’ experience in the property environment
- 5 + years’ experience in a property management role
- Computer literate
- Leasing
- Network of Retail and Commercial tenants, on a National and Regional scale
- Prepared to travel throughout the Eastern Cape and sleep out
Responsibilities:
- Maintain high occupancy levels for all properties
- Provide excellent customer service at all times
- Attract tenants by advertising vacancies, working with agents, and obtaining referrals
- Provide new tenants with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, etc.
- Conclude lease agreements with new tenants and ensure lease renewals are completed timeously
- Keep all lease agreements up to date and manage all tenants in terms of their lease agreements
- Meet with tenants on a regular basis and maintain good relationships and open lines of communication. Follow up timeously with all queries and concerns
- Resolve tenants’ complaints’ timeously and enforce rules of occupancy
- Ensure all properties are maintained to acceptable standards by contracting for maintenance services (where applicable) and landscaping services, planning renovations, and supervising all repairs and work done
- Secure properties by contracting with security services, installing, and maintaining security devices, establishing, and enforcing precautionary policies and procedures and responding to emergencies
- Oversee new developments ensuring contractors and professional teams perform in terms of their scope of work, report on any concerns and be involved in remedial action
- Coordinate internal resources and third parties/vendors for the flawless execution of
projects - Ensure that all projects are delivered on-time, within scope and within budget
- Ensure resource availability and allocation
- Develop a detailed project plan to monitor and track progress
- Measure project performance using appropriate tools and techniques
- Report and escalate to executives as needed
- Perform risk management to minimize project risks
- Review monthly management accounts and report on variances to budget
- Propose rental rates by surveying local market and calculating overhead costs and profit goals
- Ensure full and proper screening of an applicant’s credit, criminal and rental history, and ability to pay
- Accomplish all financial objectives by collecting security deposits and rentals timeously, authorizing payments, preparing annual budgets, scheduling expenditures, analyzing variances, initiating corrective actions, and keeping expenses to a minimal and within budget
- Prepare reports by collecting, analyzing, and summarizing data and trends, plus reporting on occupancy levels, etc. and submit monthly reports in the format required
- Keep abreast with the property industry by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Observe and monitor staffs’ performance to ensure that company rules and procedures are being followed and that they display excellent customer service skills
- Identify training needs and implement relevant training initiatives to address those needs to ensure continuous improvement of staff
- Interview and hire applicants when vacancies arise
- Ensure adherence to company’s disciplinary code and procedures and facilitate disciplinary hearings, issue warnings and counsel where applicable
- Carry out any other ad hoc duties as and when required by management
Key Skills and Competencies:
- Excellent communication and negotiating skills
- Excellent customer service and closing skills
- Accuracy, planning skills and excellent time management
- Ability to work under pressure, Self-reliant and Accountable for all work performed
- Cultural Sensitivity
Desired Skills:
- Communication
- Customer Service
- Networking
- Property Management
