About the position
The main purpose of this position is to develop, manage and maintain all operations and facilities management control systems related to a portfolio of premium grade buildings in a mixed-use precinct. To oversee all operational management in the portfolio, including facilities management. To establish a management reporting system which tracks performance of systems, buildings and tenants, providing management information which will enable timeous decision-making.
The ideal candidate is a hardworking and committed self-starter who thrives on problem-solving and using the latest technology to manage the portfolio. A well-qualified and experienced individual with commercial real estate and operations management experience, who is comfortable to engage at board level.
REQUIREMENTS:
- Tertiary qualification preferred
- 5-8 years experience in managing the facilities/ operations of premium grade mixed-use properties
DUTIES:
FACILITIES MANAGEMENT:
- Oversee the Facilities Management function and employ staff consisting of a facilities manager and appropriate support staff.
- Manage service level agreements and performance of service providers of all “soft services” such as parking management, cleaning, pest control, waste removal, landscaping etc...
- Manage the service level agreement and performance of the security service providers such as guarding, CCTV, armed reaction etc...
- Manage the service level agreements and performance of the “hard facilities management” service providers servicing all building systems such as lifts, escalators, fire systems and equipment, air-conditioning systems, water and plumbing systems, electrical systems, generators etc...
- Ensure FM team manage daily preventative maintenance required on site, ensuring that each building and the external perimeters are soundly maintained and serviced and at optimal efficiency and working condition.
- Manage outstanding works of the FM team.
- Provide authorisation of all contractors prior to commencement of work on site and liaise with security to provide access to authorised contractors.
- Liaise with local authorities with regards to municipal services and connections
PRECINCT MANAGEMENT
- Liaise with City Improvement District (CID) management teams and ensure precinct service providers are performing in terms of their SLAs.
- Liaise with management to understand latest precinct developments and take into consideration for planning of precinct services.
- Liaise with surrounding property managers and owners to ensure healthy co-operation with neighbouring property owners in the larger precinct.
TECHNOLOGY AND SUSTAINABILITY
- Extensive use of the building management systems as a tool to manage all buildings and facilities, monitor daily activity, do data analysis, identify trends, and run exception reports to identify problem areas.
- Extensive use of the BMS’ to report monthly data on water and energy consumption and trend analysis.
- Solar – Monitor solar systems daily, data analysis, trends, and exception reporting.
- Sustainable Development – Work with development team on Green building initiatives to understand parameters and on-going requirements in terms of performance and monitoring.
- Oversee management of access control, security, and parking management systems to ensure a well secured and well managed precinct.
ADMINISTRATION:
- Prepare operations budgets annually and report monthly on performance against budget.
- Management report to Board monthly, including ESG data such as waste, energy consumption, water usage, solar performance etc...
- Manage Service Level Agreements (SLA’s) with service providers and manage KPI’s.
- Manage operating costs within budget parameters and procure authorisation for all ad-hoc, un-planned and unbudgeted costs.
- Authorise the issuing of work permits to all contractors on site.
- Attaining Energy Performance Certificates for all buildings.
TENANT SERVICES:
- Monitor tenant installation activity on site to ensure no damages are caused to the properties and that all health and safety protocols are complied with.
- Attend to any landlord responsibilities within tenant areas.
- Attend to tenant complaints, determine responsibility and action any landlord responsibilities.
- Maintain access card registers and issue new access cards.
- Ensure that tenant’s internal equipment and systems servicing is conducted as per scheduling.
- Hold monthly meetings with tenant representatives to address current facilities and security concerns.
DEALING WITH “LOCAL AUTHORITIES”:
- Maintain relationships with the management offices and other precinct managers within the area.
- Participate in the “FIRM” discussions regarding matters surrounding the greater Rosebank area.
- Termination of municipal services to properties to be re-developed / demolished.
- Applications for demolition certificates.
- Application for the removal or installation of new sewer, water and electrical services.
- Fault logging with council, following up and ensuring resolution to all faults.
- Follow up on service interruptions / cut offs or problems with council to ensure timeous resolution
LIAISON WITH:
- Daily management of your Facilities Management Team.
- Regular interaction with Executive Team internally.
- Regular interaction with Development Management Team on new developments.
- Monthly property management Board meeting.
- Contractors and Suppliers
- CIDs, City of Johannesburg.
Desired Skills:
- facilities management
- operations management
- property operations
- building management
