Property Management

About the position

Purpose:
Responsible for Property Services and Head Lease management within a designated geography and/or retailer cluster for the Group. Responds to and resolves issues in all lease and property service-related matters. Provides a pro-active service and ongoing communication to Retailers. Works closely with Retail Operations Directors regarding issue resolution progress.

Reporting to the Senior Manager Property Services.

Duties and responsibilities:

• Provides property services with respect to all Head Lease related matters within a designated geography
• Facilitates effective Head Lease negotiations, renewals, and terminations as well as compliance with lease terms and conditions
• Implement standardised processes for property services regulatory and compliance requirements
• Serves as the regional point of contact for Retailers on Head Lease property service matters and builds effective working relationships based on a professional and responsive service
• Addresses Retailer/landlord concerns, inquiries, and requests, escalating to senior manager on complex matters
• Responds to and resolves emergency Retailer concerns with urgency and reassurance, providing continuous updates on progress
• Builds and maintains positive relationships with landlords and property managers
• Manages and resolves disputes, confirming critical elements with the Commercial Leasing Specialist and escalating the matter when necessary
• Ensures effective communication channels with RODs on all critical matters and provides updates on Property Service issues and resolutions
• Provides monthly reports and updates to the Senior Manager: Property Services and the Retail Operations Director
• Ensures a record management system that enables access to all regional Group Head Leases and key Legal documentation, maintaining accurate and up-to-date records for each property
• Ensures the maintenance and security of all correspondence pertaining to lease arrangements and related maintenance matters
• Participates in management team meetings, ensuring effective communication and follow up on agreed action item

Requirements:

• Matric
• Bachelor's degree in Legal, Business Administration, or related field
• Specialist Commercial Property Contract qualifications, beneficial
• Minimum 6 years' experience in the Property Services sector, preferably RETAIL environment
• 5 years' experience negotiating and concluding lease renewals and agreements
• Extensive experience in property and lease management law

Desired Skills:

• Lease management
• Retail property
• Commercial Property Contracts
• Property services
• Lease documentation
• Legal requirements
• Commercial property
• Lease renewals
• Lease agreements
• Lease management laws

Desired Work Experience:

• 2 to 5 years FMCG

Desired Qualification Level:

• Degree

Employer & Job Benefits:

• Medical Aid
• Provident Fund