About the position
Introduction
We are looking for a detail-oriented and motivated Promotion Administrator to join our PnP Online team. This role is responsible for managing the end-to-end promotions process across our online channels, ensuring all promotions are accurately loaded and executed so that customers receive the full benefit of our key business offers.
As a central link between our online category management, merchandising, and support teams, you will play a vital role in ensuring that promotions run smoothly, are visible to customers, and function seamlessly from start to checkout.
Duties & Responsibilities
Accurately record, load, and execute promotions in collaboration with the online category management and merchandising teams.
Ensure all promotions are set up correctly and delivered to strict deadlines.
Confirm that promotional pricing reflects accurately at checkout.
Troubleshoot and resolve promotion issues, escalating to relevant support teams when required.
Assist with resolving and escalating customer queries related to promotions from the call centre.
Provide ongoing support to internal stakeholders to optimise the promotions process.
Desired Experience & Qualification
Proven administrative experience in a retail or e-commerce environment.
High proficiency in Microsoft Excel (advanced).
SAP and CMS experience advantageous but not essential.
Previous experience in PnP buying or pricing teams will be considered an advantage
Competencies
Technical Skills:
Advanced Microsoft Excel user.
SAP and CMS experience advantageous.
Analytical Skills:
Ability to work with complex documents and identify inconsistencies.
Strong problem-solving and troubleshooting skills.
Personal Attributes:
High attention to detail and methodical approach.
Strong planning, organising, and multitasking abilities.
Quick learner with adaptability to changing systems.
Able to build effective working relationships across teams.
Highly motivated and proactive with a customer-first mindset.
