About the position
We are seeking a capable and energetic Mid-to-Senior Project Manager to join a fast-paced Customer Applications Solutions Delivery team.
The successful candidate will take responsibility for the end-to-end delivery of software and technology projects within a complex retail environment.
This opportunity is suited to a delivery-focused professional who is quick to learn, highly efficient, accountable and proactive, with the initiative and enthusiasm to grow within a dynamic organisation.
The ideal candidate will have retail experience, together with relevant exposure to payments, value-added services, SAP integration and/or customer loyalty solutions.
Key Responsibilities
- Manage software and technology projects from initiation through to implementation and closure.
- Define and manage project scope, objectives, plans, timelines, resources and deliverables.
- Take full ownership and accountability for delivering projects on time and to the required quality standards.
- Apply appropriate project delivery methodologies, governance standards and controls.
- Coordinate cross-functional business, technology, vendor and delivery teams.
- Manage project risks, issues, dependencies, assumptions and change requests.
- Track delivery progress and provide clear, accurate reporting to stakeholders and governance forums.
- Facilitate project meetings, planning sessions, workshops and decision-making forums.
- Support the delivery of customer-facing solutions involving retail systems, payments, VAS, loyalty platforms and SAP integrations.
- Maintain complete and accurate project documentation and governance artefacts.
Required Experience
- Proven project management experience delivering software or technology projects.
- Demonstrated accountability for delivering projects within agreed timelines.
- Practical experience applying recognised project management methodologies and governance processes.
- Previous experience within a retail environment.
- Relevant experience in one or more of the following:
- Payments
- Value-added services
- SAP integration
- Customer loyalty programmes or platforms
- Experience coordinating multidisciplinary business and technical teams.
- Strong project planning, reporting, risk, issue, dependency and change-management capabilities.
- Excellent stakeholder engagement and communication skills.
Key Attributes
- Energetic, enthusiastic and motivated to grow professionally.
- Accountable, dependable and delivery focused.
- Proactive and able to demonstrate initiative.
- Efficient, organised and quick to learn.
- Personable and professional.
- Collaborative team player.
- Adaptable and comfortable working in a dynamic environment.
Desired Skills:
