About the position
My client based in Cape Town (North) is currently looking for a Project Manager - Special Projects to join them on a permanent basis (4 day in office)
?? Location: Cape Town
Purpose of the Role
The Project Manager - Special Projects will lead strategic, cross functional initiatives that drive growth, operational efficiency, compliance readiness, and digital transformation within a retail financial services environment. This role focuses on complex, non BAU projects requiring structured execution, regulatory awareness, and alignment across diverse teams.
Key Responsibilities
Strategic Project Delivery
- Lead end to end delivery of high impact projects across lending, payments, insurance, collections, customer experience, and retail channels.
- Develop structured project plans with clear milestones, dependencies, and regulatory considerations.
- Drive alignment between business units, retail operations, technology, compliance, and external partners.
- Ensure projects are delivered on time, within scope, and with measurable business impact.
Stakeholder & Partner Management - Engage senior leadership, business units, technology teams, and external vendors with clarity and confidence.
- Facilitate steering committees, stand ups, and cross functional workshops.
- Manage expectations, resolve conflicts, and maintain transparent communication.
Reporting, Governance & Risk Management - Produce executive ready reporting, dashboards, and project scorecards.
- Maintain risk registers, decision logs, and compliance documentation.
- Requirements
Core Competencies - Strong project management capability (Agile, Waterfall, hybrid).
- Ability to manage multiple concurrent workstreams in a regulated environment.
- Exceptional organisational, analytical, and problem solving skills.
- Strong communication and stakeholder engagement across technical and non technical teams.
- Technical & Functional Skills
- Experience in retail financial services: lending, payments, insurance, credit, or collections.
- Familiarity with digital product development, workflow automation, and operational systems.
- Proficiency with project tools (Jira, Asana, MS Project, Power BI, Excel).
Leadership Behaviours - High accountability and ownership.
- Calm, structured, and decisive under pressure.
- Ability to navigate ambiguity and bring clarity.
- Collaborative, influential, and able to drive alignment across diverse teams.
- Experience Requirements
- 10-15 years in project management within financial services, retail credit, fintech, or regulated environments.
- Proven track record delivering cross functional or compliance heavy projects.
- Experience with digital transformation, operational optimisation, or customer journey redesign.
Desired Skills:
- Agile
- Project Management
- SAAS
- SDLC
Desired Work Experience:
Desired Qualification Level:
